Estates Co-ordinator

Overview

Serco Limited – Estates Co-ordinator, Great Western Hospital. Full time – 37.5 hours per week. 0800 – 1630 hours Mon-Fri. Salary £25,000.00 to £27,000.00 depending on experience, plus Serco benefits.

To support Serco’s Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner.

• Manage the delivery of the Estates planned maintenance (PPM) and reactive maintenance service (RM) using the CAFM system.
• Ensure that the resources required to undertake planned or reactive works are efficiently utilised.
• Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction.
• To answer incoming calls and Estates emails in a friendly and professional manner.
• Logging Estates requests and aiding on reporting on the delivery of PMs and RMs.
• Manage the Estates filing systems, and any other ad-hoc administration requests as required.

• Knowledge of a CAFM system
• High level of customer service
• Excellent communicator with good interpersonal skills
• Able to manage workload and meet required deadlines
• Be organised and methodical with good attention to detail
• Problem solving
• Ability to work on own initiative and be proactive
• Good contractor relations
• Excellent knowledge of Microsoft Office packages, Outlook email, internet/web-based material

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.