Professional Services Consultant

3 weeks ago

Manila, Philippines Kroll Full time

As an Implementation Specialist, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software, and administering training on best practices.

You'll partner with Consultants, Solution Architects, and Project Managers to impress customers with implementations that typically take 3-6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally.

What you will be doing:

  • Managing and implementing multiple SaaS projects simultaneously
  • Educate and guide customers on what’s required for successful implementations
  • Managing the lifecycle of the project from requirements, configuring, testing, training, and deployment
  • Gathering and documenting customer functional and technical requirements
  • Configuring the software based on the requirements gathered
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
  • Test configuration and design to ensure minimum rework and UAT issues for the customer
  • Deliver administrator, train-the-trainer, and end-user training sessions, and updating training materials as required (including documents, decks, videos, etc.)
  • Transition customers to the Support and Customer Success teams following implementation
  • Provide our Product Management team with market feedback
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Continually seek opportunities to increase customer satisfaction

What you will need:

  • 2+ years of prior experience in delivering enterprise off-the-shelf software
  • Experience with Visio and MS Office
  • Ability to manage ongoing projects simultaneously
  • Fluent in both written and spoken English
  • Be a self-starter who can take charge of tasks with minimal direction (we’re not fans of micromanagement)

Who we are:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll , we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at .

#J-18808-Ljbffr

  • Professional Services Consultant

    2 weeks ago

    Manila, National Capital Region, Philippines Kroll Full time ₱900,000 - ₱1,200,000 per year

    As an Implementation Specialist, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.You'll partner with Consultants,...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱104,000 - ₱130,878 per year

     Now Hiring: Customer Service Representative Are you a great communicator with a passion for helping others? Ready to start or grow your career in a dynamic, fast-paced environment? This could be your next big opportunityWe're on the lookout for Customer Service Representatives who will: Handle customer inquiries via phone, email, or chat Provide...

  • Senior Delivery Consultant

    5 hours ago

    Manila, Philippines Amazon Jobs Full time

    Overview A Delivery Consultant (DC) in ProServe is a technical expert who works directly with customers to implement and manage cloud solutions that align with their business objectives. This role combines deep technical knowledge of AWS services with strong consulting skills to ensure successful project delivery and customer satisfaction. A Delivery...

  • Consulting Package Consultant-SAP UX

    3 weeks ago

    Manila, Philippines GAP Electrical & Mechanical Services Limited Full time

    A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is...

  • Delivery Consultant

    5 hours ago

    Manila, Philippines Amazon Jobs Full time

    Overview The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...

  • Service Delivery Consultant

    1 week ago

    Manila, Philippines SimCorp Full time

    Service Delivery Consultant page is loadedService Delivery Consultant Apply locations Manila time type Full time posted on Posted 8 Days Ago job requisition id R- WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces...

  • Consulting Package Consultant-SAP HANA SCM EWM Professional QUEZON CITY, PH

    3 weeks ago

    Manila, Philippines GAP Electrical & Mechanical Services Limited Full time

    A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is...

  • Director, Professional Services

    2 weeks ago

    Manila, National Capital Region, Philippines NiCE Full time ₱120,000 - ₱240,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?TheDirector, Professional Servicesis a...

  • Director, Professional Services

    3 weeks ago

    Manila, Philippines NICE Full time

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? TheDirector, Professional...

  • Professional Application Consultant

    3 weeks ago

    Manila, Philippines ERNI Full time

    Overview ERNI Manila, National Capital Region, Philippines. Founded in 1994 and headquartered in Switzerland, ERNI is a leading software development company with over 800 employees worldwide. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. We’re looking for...