Telemarketing VA

Job Summary:

We're reaching out to find a proactive, sales-minded professional to help our multi-location home services business book more jobs, win back lost opportunities, and build customer loyalty. The heart of the role is fast, consistent lead follow-up by phone and text, backed by CRM management, marketing monitoring, and business reporting. This role is made for someone confident talking with US customers, comfortable with numbers, and inclined to think like an owner instead of ticking boxes on a checklist.

Key Responsibilities:

• Check the CRM throughout the day for new quotes, bookings, cancellations, and voided jobs, and act on each opportunity right away

• Phone new quote requests quickly to close the sale and upsell additional services

• Chase unbooked quotes, missed calls from local service ads, and inbound text inquiries to recover lost business

• Call outbound prospects and campaign responses, and guide interested leads all the way to a booking

• Look into cancellations and voided jobs to understand why they were lost and bring customers back where possible

• Text recent customers about their experience, send Google review links to happy customers, keep an eye on reviews for every location, and elevate complaints or negative reviews to management immediately

• Post approved content and follow comments and messages on Facebook, Instagram, X, YouTube, LinkedIn, Nextdoor, and Patch, flagging potential leads and customer issues

• Watch advertising and campaign performance (Google Local Services Ads, PPC/Performance Max, AI platform ads, and email campaigns) and run daily competitor searches in key service areas

• Generate and analyze CRM and advertising reports on jobs, revenue, locations, service types, lead sources, conversions, and cancellations to reveal where revenue is won and lost

• Check fuel card, toll, and vehicle-tracking reports for unusual activity and savings opportunities, and assist management with data entry, CRM upkeep, spreadsheets, and research

Mandatory Skills:

• Proven experience in inside sales, outbound calling, or lead follow-up with a track record of converting leads

• Excellent spoken and written English and confidence talking to US customers by phone and text

• Hands-on CRM experience, including logging activity and pulling reports

• Strong spreadsheet skills (Google Sheets or Excel) and the ability to analyze data and recognize trends

• Proficiency in Google Workspace and a quick grasp of new software

• Experience posting and monitoring content on major social media platforms

• Proactive, owner-minded approach to identifying problems and opportunities

• Organized, exacting, and able to manage your own workload

• Strong communication skills

Preferred Skills:

• Experience in a home service business (cleaning, HVAC, plumbing, pest control, or similar)

• Familiarity with Google Local Services Ads, Google Ads, or Performance Max campaigns

• Proven upselling experience

• Experience with call tracking or marketing attribution tools

• Background in customer service or online review management

• Experience reviewing fleet or expense reports such as fuel cards, tolls, or GPS tracking

• Comfortable handling multiple priorities concurrently

Why Join Us:

Join a hands-on, owner-led team where your work drives revenue directly and your ideas are taken seriously. You'll develop skills across sales, marketing, and business analytics, with genuine room to take ownership and grow alongside us.