Senior AI CX Architect — Lead Enterprise AI Transformation
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Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer goals with AI transformation across the APAC region. You will design and prototype AI-driven CX solutions, lead architecture discussions, and ensure delivery of measurable business impact through Genesys Cloud and related systems.
The role requires extensive experience in CX/CRM, AI orchestration, and enterprise-scale integrations, with leadership across cross-functional teams and executive stakeholders.