Senior AI CX Architect — Lead Enterprise AI Transformation

2 days ago

manila, metro manila, Philippines Genesys Cloud Services Cayman Ltd. - Philippine Branch Full-time ₱4 Contract

Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer goals with AI transformation across the APAC region. You will design and prototype AI-driven CX solutions, lead architecture discussions, and ensure delivery of measurable business impact through Genesys Cloud and related systems.

The role requires extensive experience in CX/CRM, AI orchestration, and enterprise-scale integrations, with leadership across cross-functional teams and executive stakeholders.