Account Manager

Overview Celigo is the modern integration platform as a service (iPaaS) that simplifies how companies integrate, automate, and optimize processes. The platform has been ranked #1 in iPaaS user feedback by G2 for five quarters in a row. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain. This Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships. This role requires you to work during US business hours, Monday through Friday. What would you do, if hired? Customer Relationship and Customer-Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. Sales Acumen: Identify opportunities for growth within existing accounts to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. Develop and execute strategic account plans, narratives and creative solutions that build engagement and trust. Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and data to demonstrate value to the customer in leveraging the platform. Customer Advisor & Advocacy: Understand customers' business processes and needs. Provide expert guidance on how Celigo’s solutions can address challenges and improve operations. Act as a customer advocate within Celigo and champion their success stories internally and externally. Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with customer and company goals. Cross-functional Collaboration: Work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve products and services. Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback. Think strategically to identify opportunities for improvement and advocate for customer needs within the organization. Who are we looking for? Demonstrated ability to understand customer needs and build strong relationships with empathy and a customer-first mindset. Excellent verbal and written communication skills. Ability to present complex information clearly and concisely. Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement. Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams. Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology is a plus. Education & Experience 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry. Proven track record of meeting or exceeding sales targets and driving revenue growth. Why Celigo Number one solution for the fourth consecutive quarter in the G2 Winter 2025 iPaaS report. Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI. Remote-first culture Competitive compensation High-growth, collaborative, and inclusive work environment Vacation and holidays to recharge and spend time with family and friends Generous benefits package, including parental leave Monthly tech stipend Recognition opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment. Our Taking a Stand Initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe that everyone deserves to be in a place where they feel welcome as they are. Celigo is proud to be an equal-opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr