Customer Success Manager
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Run a structured check-in program: daily with new VP's in their first month, weekly with their clients, then on a set schedule
Coach VP's using a toolkit of AI agents built for each role, and step in personally where something is off
Spot problems early, like missed reports, absences or a client concern, and fix them the same day. Clients hear it from you first
Manage the client through any replacement while our recruitment team finds the right person
Find the common training gaps across our VP's and coordinate our VP Masterclass program
Grow accounts by spotting where clients need more help, with a bonus for every added VP's
You are
A Filipino professional based anywhere in the Philippines (Manila, Cebu, Davao or elsewhere)
Experienced managing a portfolio of clients: 3+ years in client success, account management or a similar role
Already proven in client success, ideally at an offshore company, and ready to bring your own SOPs, playbooks and ways of working to help us level up from day one
Excellent in spoken and written English, and confident with Australian and American business owners
Organised and system-minded. You build routines and trust data over memory
Willing to have the hard conversation early, kindly and directly
A natural coach who makes people better, and comfortable using AI tools
Commercially minded, without being pushy
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