Global People Service Center Workday Coordinator

1 day ago

Philippines Fadv Full time
The Coordinator, Global People Service Center serves as the first point of contact for employees contacting the newly formed service center. The coordinator will manage incoming inquiries, issues and work requests related to People & Culture processes. This individual will collaborate closely with other teams to provide timely support and excellent customer service to employees.
Key Responsibilities
  • Manage ticket queue for the Global People Service Center, prioritizing requests based upon the level of urgency and impact.
  • Process transactions with speed, while not sacrificing quality or accuracy.
  • Ensure that all documentation is kept up to date, is accurate and complete.
  • Determine the appropriate course of action to bring issues and cases to resolution, escalating to other teams when appropriate.
  • Perform administrative tasks in Workday such as name changes, location changes, employee movement and other tasks to support employees.
  • Distribute letters and communications, via Workday and/or DocuSign to employees.
  • Review Workday data for accuracy and completion.
  • Maintain knowledge of policy and process changes to deliver accurate information to employees.
  • Share learnings and best practices with other team members, both verbally and documented within the knowledge base.
  • Analyze transactions and requests to identify efficiencies and drive People Service Center delivery optimization.
  • Recommend creation of or updates to Job Aids to enable employee to self-service in Workday.
  • Cross-train with People Operations team to expand skills and provide support for each other when volumes increase.

Required Skills
  • Ability to handle sensitive information with discretion.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management and organizational skills with attention to detail.
  • Thorough understanding of human resource principles, practices, and procedures.
  • Experience in service center related technologies.
  • Experience with Workday HCM
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a fast-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software
Experience
  • 3+ years in Human Resources service center, operations management, or process improvement
  • Working knowledge of core Human Resource functions
  • Well-versed in local employment laws, regulations, and requirements

Work Conditions
  • Night shift work schedule
  • Remote work

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

#J-18808-Ljbffr

  • Workday Financials Consultant

    23 hours ago

    , Metro Manila, Philippines Collaborative Solutions, LLC Full time

    Workday Financials Consultant (Global Delivery Center) Join to apply for the Workday Financials Consultant (Global Delivery Center) role at Collaborative Solutions, LLC . Overview Join our dedicated team of experienced Workday implementation professionals and become part of our dynamic, fast-paced HR transformation consulting practice. The Cognizant Workday...

  • Workday Integrations Consultant

    24 hours ago

    , Metro Manila, Philippines Collaborative Solutions, LLC Full time

    Overview Workday Integrations Consultant (Global Delivery Center) at Collaborative Solutions, LLC. Cognizant Workday Practice continues to grow its Global Delivery Center in Manila. Join our dedicated team of experienced Workday professionals and be part of our dynamic, fast-paced HR transformation consulting practice. Key Responsibilities Work directly with...

  • Senior Manager, Workday HCM

    1 day ago

    , Metro Manila, Philippines Collaborative Solutions, LLC Full time

    Senior Manager, Workday HCM (Global Delivery Center) Join to apply for the Senior Manager, Workday HCM (Global Delivery Center) role at Collaborative Solutions, LLC Senior Manager, Workday HCM (Global Delivery Center) Join to apply for the Senior Manager, Workday HCM (Global Delivery Center) role at Collaborative Solutions, LLC About The RoleAs a Senior...

  • Workday Financials Principal Consultant

    3 days ago

    , Metro Manila, Philippines Collaborative Solutions, LLC Full time

    Workday Financials Principal Consultant (Global Delivery Center) Join to apply for the Workday Financials Principal Consultant (Global Delivery Center) role at Cognizant Workday Practice. We are a go-to Workday consulting partner with an exceptional track record of client success. We are passionate about client satisfaction and strive to be collaborative...

  • Workday Manager

    2 weeks ago

    Philippines Deloitte Full time $80,000 - $100,000 per year

    Job Description Title: Workday Manager based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash your potential At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of...

  • Workday Reporting Senior Consultant

    2 weeks ago

    Philippines Deloitte Full time $80,000 - $100,000 per year

    Job Description Title: Workday Reporting Senior Consultant based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash your potential At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our...

  • Global People Care

    2 weeks ago

    Philippines Petron Corporation Full time $40,000 - $80,000 per year

    Position Title : Global People Care (GPC) AdminDepartment: HR OperationsReports to: Global People Care ManagerPosition Type: Full-TimePosition Summary:The GPC Admin plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR...

  • Workday Absence and Time Tracking Consultant

    2 weeks ago

    Philippines Deloitte Full time $60,000 - $100,000 per year

    Job Description Title: Workday Consultant based in Deloitte Consulting Philippines Delivery Center Are you ready to unleash your potential At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of...

  • People Services Center Tools Lead

    24 hours ago

    , , Philippines General Motors Full time

    ## **Job Description**Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM office three...

  • Workday Financials Consultant

    1 day ago

    , , Philippines Kainos Smart Full time

    Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture , where...