HDSI: Customer Service Representative

3 weeks ago

Mandaluyong, Philippines RelianceUnited Full time

Job Objective/Job Purpose: The Customer Service Representative will act as a liaison, provide product/services information, coordinate with providers and facilities for members request, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. S/he is set to be an additional headcount to cover the additional shift (11PM to 7AM) for the Flexicare Customer Service Team. This role will be hired under Health Delivery System, Inc. - a RelianceUnited company. Duties and Responsibilities: Accept inbound calls from Flexicare members and accredited providers requesting for Letter of Authorizations. Address member concerns related to their health benefit program. Ensure that LOA request is issued within the members’ benefits based on their respective benefit matrixes, remaining limit and eligibility. Conduct outbound calls as needed to assist with claim information or identify missing information. Document all encounters in clear and concise logs. Consistently meet individual performance standards/metrics. Assist in other tasks that may be assigned. Background and Qualifications: Bachelor’s Degree in medical field or any related degree. Having 2 years of solid working experience in TPA, HMO, insurance or insurance broker companies or BPO. Familiar with health insurance / HMO policies and coverages, preferred. Ability to work on shifting schedules and extend beyond company operating hours when needed. Amenable to work onsite as advised. Strong attention to detail. Strong communication (written and oral) and interpersonal skills. Organized, has strong attention to details, and can work with minimal supervision Proficiency in MS Office (Excel, Word, and PowerPoint) and/or G-Suite Tools. Work Set-Up: Location: Greenfield District, Mandaluyong CityWork Schedule: 11PM - 7:00AM ; Hybrid (subject to change with management notice) We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

  • HDSI: Results Processing Officer

    3 weeks ago

    Mandaluyong, Philippines ACTIVEONE HEALTH, INC. Full time

    HDSI: Results Processing Officer – ACTIVEONE HEALTH, INC. Job Objective: Ensure accurate, timely, and confidential processing and release of medical examination results for corporate clients, supporting data integrity and excellent client service within the Industrial Medicine framework. Key Responsibilities Result Processing Receive, validate, and upload...

  • HDSI: Administrative Assistant

    4 weeks ago

    Mandaluyong, Philippines ACTIVEONE HEALTH, INC. Full time

    Job Objective To provide high-quality administrative and analytical support that improves operational performance, strengthens internal systems, and promotes seamless coordination among healthcare teams and departments. Job Responsibilities Creates & maintains doctors and patients (services, products, activities) database Sends emails and phone calls to...

  • HDSI: Administrative Assistant

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full time ₱250,000 - ₱350,000 per year

    Job ObjectiveTo provide high-quality administrative and analytical support that improves operational performance, strengthens internal systems, and promotes seamless coordination among healthcare teams and departments.Job ResponsibilitiesCreates & maintains doctors and patients (services, products, activities) databaseSends emails and phone calls to...

  • Customer Service Representative

    3 days ago

    Mandaluyong, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    We're looking for Customer Service Representatives to be part of our growing team! Whether you're a fresh grad or experienced in BPO, this is your chance to step up your career! Available Positions & Qualifications: Financial / Tech / Customer Service At least SHS Graduate or 2nd Year College Level Average to Excellent Communication Skills Up to ₱24K...

  • Customer Service Representative

    2 weeks ago

    Mandaluyong, Philippines Bellsoft Full time

    Job Title: Customer Service Representative (CSR) Job Overview: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will provide excellent service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience through phone, email, or chat. Key Responsibilities: - Respond...

  • Customer Service Representative

    2 weeks ago

    Mandaluyong, Philippines Bellsoft Full time

    Job Title: Customer Service Representative (CSR) Job Overview: We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will provide excellent service to our customers, addressing inquiries, resolving issues, and ensuring a positive experience through phone, email, or chat. Key Responsibilities: - Respond promptly and...

  • CUSTOMER SERVICE REPRESENTATIVE

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱15,000 - ₱25,000 per year

    WE'RE HIRING: CUSTOMER SERVICE REPRESENTATIVES Location: Mandaluyong Shift: Night Shift Do you have what it takes to deliver top-notch customer service?We're looking for passionate individuals ready to join our growing BPO family At least High School Graduate Minimum 6 months BPO Voice Experience Apply now and level up your career in the heart of...

  • Customer Service Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines RAC PHIL CORP. Full time ₱288,000 - ₱576,000 per year

    CUSTOMER SERVICE REPRESENTATIVELAKIWINRAC Phil Corp. (RAC)16th June, 2024As a Customer Service Representative at LAKIWIN, you will be responsible for providing exceptional support to our online gaming customers. Your role is crucial in ensuring that our players have a seamless and enjoyable experience while engaging with our games. You will handle customer...

  • Customer Service Representative

    3 days ago

    Mandaluyong, Philippines NEKSJOB Full time

    Are you a passionate individual with excellent communication skills and a knack for problem-solving? Join our dynamic team as a Customer Service Representative and be the face of our company's commitment to outstanding customer support. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide...

  • After Sales Customer Service Representative

    2 weeks ago

    Mandaluyong, Philippines Lexie Staffing co. Full time

    Join Alorica – Customer Service Representative (CSR) Sites: Alorica Ilocos Norte Alorica Centris, Quezon City Alorica Cuabo Qualifications: Good communication skills At least high school graduate (old curriculum) Senior high school (SHS) graduate College graduate or undergrad With or without work experience With or without BPO experience Available for...