Chief Operations Officer

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Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Chief Operations Officer , Philippines page is loaded## Chief Operations Officer , Philippineslocations: Makati Citytime type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 13 février 2026 (Il reste 16 jours pour postuler)job requisition id: JR **Responsibilities**Transform the Operations Team and Customer Experience* Lead the transformation of the Operations team by transforming the ownership of the customer experience in the Search/Buy, Manage & Review and Claims episodes.* Leverage new ways of working under the Customer Experience transformation to deliver greater adoption of the digital tools provided as part of the technology transformation towards micro services.* In the Search/Buy, improve the adoption of E submission via E-POS, use of the auto underwriting engine, first premium digital payment and e contract.* In Manage & Review, implement further improvements to the minimum viable products of the CRM.* Improve workforce management capabilities of the contact center* Deliver CWS and increase the usage of digital servicing with end-to-end capabilities.* In cross episodic capabilities, increase the use of digital renewal premiums while reducing the cost of transactions.* Improve messaging capabilities to enable customers better understanding of where they are in our processes.* Leverage capabilities that have been made available regionally such as document portal, communications servers etc.* Improve the squad and sprint efficacy by leveraging on agile capabilities.* Work with the regional CXT team to deepen the practice of Agile* Lead and drive the operational strategies and performance of Manulife country to ensure delivery of an optimum model that supports the organization's strategic aspirations and on-going quality BAU* As a key member on the management teams of Manulife country, give strategic direction to the in-country operations and delivery teams and take ownership in implementing projects on time, budget and quality; and formulate a strategic platform to sustain the organization's future developmentTransform the Business as Usual Focus on Performance* Cascade performance metrics to all levels of the Operations organization* Set goals that are linked between the front line of the organization and those of the enterprise* Transform the performance mindset of every Operations staff towards visible performance and daily performance dialogues.* Set in place a culture of team work, collaboration and continuous improvement. Ensure that the culture of performance transparency is matched with a culture of celebrating success and of helping the poorer performers achieve their best.* Transform leadership mindset among Operations managers and cultivate leaders who can to motivate their staff as coaches.* Improve employee engagement through the team’s self-motivation and empower them to resolve issues within their day to day interactions.Strategy & Planning (Business, Technology and Digitization)* Drive the strategic pillar of expense efficiency to achieve business growth, profitability, operating targets and maximize shareholder value. Focus on streamlining operations and improving efficiency through the close coordination and collaboration between IT, Project Delivery and Operations teams* Act as a senior member of the strategic project including taking lead in business transformation role on a strategic project including corporate restructuring initiatives, and risk management projects.Process, Policy and Procedures* Ensure appropriate governance framework of Operations is in place within the organization and observed to maintain compliance to the group/ regulator's governance* Provide regional and country management with timely and relevant information with management views on areas of responsibility, including regular management reports on progress against plans and budgets, quality, risks, issues and on key performance indicators* Establish contractual servicing where appropriate to allow portfolio delivery to be achieved in alignment with financial budgets and procurement policiesOperations Management* Promote execution services function and the Global Shared Service center (MBPS) to raise profile and uplift the team capabilities brought by the shared service center* Oversee the progress of initiatives and overall programs towards delivering Manulife business benefits, providing strategic leadership and decision making to achieve the company-wide benefits**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à **Modalités de travail**Hybride#J-18808-Ljbffr