Technical Illustrator and Graphical Designer

Technical Illustrator and Graphical Designer

Service Enablement helps Markem-Imaje make service easier, smarter, and more consistent by connecting people, knowledge, training, tools, and continuous improvement. The team supports employees, partners, and customers by making trusted knowledge easier to find, understand, and apply across the full-service journey.

Vision: To make Service Enablement a visible differentiator for Markem-Imaje by giving people the knowledge, tools, and confidence they need to operate, maintain, resolve and improve our solutions successfully.

Mission: We enable excellent service by building trusted knowledge, scalable training, practical processes, and effective digital tools that support the customer journey and help our teams deliver high-quality service worldwide.

Strategy: The Service Enablement strategy is to move service toward a more proactive, digital, and knowledge-driven model. This is done by strengthening Digital Self-Service, Remote Support, and On-Site Support through one trusted knowledge foundation, scalable training, validated technical content, AI-enabled support, improved service tools, and continuous feedback from customers and service teams.

This Technical Illustrator & Graphic Designer role contributes directly to this strategy by turning complex technical expertise into clear visual explanations, animations, drawings, and learning assets that help customers and service teams understand products faster, work more confidently, and resolve issues more effectively.

Role Purpose

We are looking for a creative and technically minded Technical Illustrator & Graphic Designer to join the Service Enablement team. In this role, you will transform complex technical information into clear, engaging, and professional visuals that support technical documentation, training, e-learning, and both customer-facing and internal communication materials.

You will play an important role in helping global users understand printer operations, maintenance, repair procedures, product functionality, and service processes through high-quality technical graphics, animations, illustrations, and drawings created from CAD master files.

Key Responsibilities

Create technical graphics, illustrations, diagrams, and visual assets that explain printer operation, maintenance, troubleshooting, and repair procedures.

Develop clear and engaging animations to support technical functionality explanations for internal teams and customers.

Translate CAD master files and technical inputs into simplified, accurate, and user-friendly technical drawings and visuals.

Design visual content for technical documentation, service manuals, training materials, e-learning modules, presentations, and customer-facing resources.

Work closely with subject matter experts to understand technical concepts and convert them into effective visual communication.

Ensure all visuals are consistent with company branding, documentation standards, and quality expectations.

Support the development of reusable visual templates, icon libraries, and graphical standards for technical and training content.

Collaborate with global teams to deliver materials that are suitable for different audiences, regions, and levels of technical expertise.

Tools and Software

Adobe Creative Cloud, especially Illustrator, Photoshop, Acrobat Pro.

Animation and motion graphics tools for technical explainer content.

PowerPoint and presentation design tools.

Creo Illustrate / CAD viewer to work from engineering master files.

MadCap Flare or other CCMS technical documentation tools would be an advantage.

E-learning or LMS-related tools such as Adobe Learning Manager, Articulate, Captivate, or similar platforms would be beneficial.

Required Experience

Mid-level experience as a Technical Illustrator, Graphic Designer, or Visual Designer in a technical, industrial, engineering, manufacturing, or service environment.

Proven ability to translate complex technical information into accurate, clear, and engaging visual explanations.

Experience creating technical illustrations, diagrams, animations, and instructional visuals for documentation, training, e-learning, or customer support materials.

Experience working with technical experts, engineers, product teams, or service specialists.

Strong portfolio showing technical illustration, CAD-based drawings or visualizations, service or maintenance diagrams, animations, and user-focused instructional design examples.

Fluent English communication skills, both written and spoken.

Must-have Skills

Strong technical illustration and visual communication skills.

Ability to simplify complex technica