Zendesk Admin

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on data-driven strategies to scale its businesses. We also have an online community dedicated to promoting body positivity. As a rapidly growing global company, Trafilea is committed to creating high-quality products and services that enhance the customer experience and support long-term growth.

Customer Care @ Trafilea

At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We invest in our people and provide support and development opportunities for personal and professional growth. Our remote-first approach allows you to work from anywhere in the world, with a diverse and talented team worldwide.

We are looking for a Zendesk Admin & AI Specialist, a role focused on Zendesk management and AI integrations, to effectively oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.

Experience / Qualifications

• Zendesk Certified Administrator (Required)
• Expertise in Zendesk automation, triggers, and queue management
• Experience with Zendesk AI setup and integrations
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Proficiency in reporting and presentation creation
• Ability to document workflows and suggest process improvements

What we offer

• Opportunity to work with world-class talents in a data-driven, dynamic environment
• Growth and development opportunities both professionally and personally
• A safe, inclusive space that values diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Comprehensive benefits package including remote work, 15 paid holidays, learning subsidies, and more

Recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now