Senior Solution Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Location Role will be based in Manila, Philippines Responsibilities Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members Where required, act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team Align with project and engagement managers, Salesforce partners and other (internal) partners to support planning and implementation in close collaboration with the customer Understand and present high‑level overviews of the Salesforce Core functionality and features Where required, perform hands‑on application configuration (clicks not code) to meet customer needs Identify, lead or contribute to internal pivotal initiatives to grow the consulting practice, such as internal innovations, building up a strategic brand, and increasing teammates' skills by knowledge sharing Contribute to broader goals by giving back to our communities by joining or leading volunteering activities Occasionally support pre‑sales activity to position successful delivery of Salesforce solutions from a content perspective Basic Requirements Understand customer's processes and connect business requirements with the functional capabilities of the application Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support as well as with software implementation lifecycle with ability to support project planning Having an effective communication skills across a variety of audiences and situations Ability to coach and influence internal and customer partners and project members as well as to quickly learn & adapt to new situations Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc) Preferred Requirements Relevant Salesforce certifications and consulting experience are a plus but not required Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background Experience collaborating with strategic delivery teams Deep functional and business knowledge of industries/verticals Experience with increasing responsibility and guidance of junior consultants Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr