Senior Transformation Manager

4 days ago


Muntinlupa, Philippines Genpact Full time

Senior Transformation Manager Genpact Muntinlupa City, National Capital Region, Philippines Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by innate curiosity, entrepreneurial agility, and a desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Manager, Lean Digital Transformation Process Excellence role that would drive business value for client and foster problem‑solving and innovative mindset. Responsibilities A Lean Six Sigma Black Belt in Genpact is responsible for managing and executing Improvement & High Impact Projects through usage of Six Sigma, Lean and other methodologies. Responsible for the effective delivery of projects to support change management and program initiatives across the organization. Lead and facilitate the application of Six Sigma methodologies and tools to identify, prioritize, and implement process improvements within an organization. Manage end‑to‑end Six Sigma projects, including defining project scopes, goals, deliverables, resources, and timelines; ensure successful completion of projects on schedule. Utilize statistical analysis and data‑driven approaches to identify root causes of issues, analyze trends, and make data‑driven recommendations for process enhancements. Build Process Excellence and Digital culture within the team. Drive productivity and process improvement projects aligned with business initiatives. Qualifications Minimum Qualifications Has worked in a BPO set‑up / call center environment. Practical experience in Process Improvement Methodologies (Lean, Six Sigma, and/or Process Re‑engineering, Change Management, and Preferred Digital Knowledge) or digital deployment – Application & Execution. Effective communicator who can relate well with all levels in the organization. Problem‑solving skills and an innovative mindset to solve business challenges. Preferred Qualifications / Skills Well‑versed in data analysis / statistical testing. Previous experience supporting hardware and software products for enterprise customers. Familiarity with basic e‑commerce and billing workflows. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting, Business Development, and Customer Service Industries Business Consulting and Services; IT Services; IT Consulting Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. #J-18808-Ljbffr



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