Manager, Network Operation, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

About the Role: We are seeking an experienced and highly motivated Manager, Network Operations Center to lead our network operations center teams in one or more regions of the world. This role combines hands-on technical expertise with strong leadership and strategic oversight to support and ensure the performance, reliability, and scalability of our operations infrastructure. The ideal candidate will have prior experience working in the communications, software, and/or AI industries, bringing insights into fast-moving, technology-driven environments.

Key Responsibilities:

• Lead and manage the daily operations of the network operations center team, ensuring optimal performance, uptime, and reliability across all monitored systems and services.
• Oversee services monitoring, incident management, troubleshooting, and problem resolution to minimize downtime and operational disruptions.
• Develop, implement, and maintain network operations center policies, procedures, and best practices.
• Collaborate with engineering, software, and IT teams to support new initiatives, deployments, and upgrades.
• Manage vendor relationships and coordinate with service providers (as necessary) for infrastructure and application support and procurement.
• Drive continuous improvement in the network operations center, including automation of tasks, process optimization, and maintenance activities.
• Mentor and develop team members, fostering a culture of collaboration, accountability, and technical excellence.
• Maintain documentation for network operations center, processes, and incident reports.
• Ensure compliance with security policies and industry regulations.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in network operations center leadership, network engineering, operations manager or a similar operations technical role.
• Proven experience managing and leading technical teams in an enterprise environment.
• Technical understanding of network architecture, enterprise application delivery, monitoring and support, incident management of SaaS.
• Strong problem-solving skills and experience managing complex SaaS issues.
• Experience in the communications, software, and/or AI industry is highly preferred.
• Familiarity with network monitoring tools, performance metrics, and incident response protocols.
• Excellent communication, leadership, and project management skills.

Preferred Qualifications:

• Professional certifications such as ITIL, AWS, leadership
• Demonstrated ability to work in a fast-paced, technology-driven environment.

Requisition ID: 8601

Reporting to: Director, Network Operations, CX

Role Type: People Manager

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NI CE is a software company whose products are used by thousands of global businesses to deliver customer experiences, fight financial crime, and ensure public safety. Our software manages millions of customer interactions and financial transactions daily. We are known for innovation in AI, cloud, and digital services, with a global presence and a focus on equal opportunity employment.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation or any other category protected by law.