Service Desk Team Lead
3 weeks ago
The Service Desk Team Lead oversees IT support operations, ensuring timely and efficient resolution of hardware, software, and network issues. This role combines technical expertise with leadership to maintain high service standards and system reliability. Lead and mentor the Service Desk team in resolving IT-related incidents and service requests. Manage ticket queues, prioritize workloads, and ensure SLA compliance. Serve as the escalation point for complex or critical technical issues. Administer and maintain Active Directory , Office 365 , and endpoint systems. Support deployment, patching, and upgrades for end-user hardware and software. Maintain documentation, knowledge base articles, and recurring issue logs. Collaborate with infrastructure and security teams to resolve system-wide issues. Technical Skills Proficiency in Windows and macOS environments Active Directory administration and Office 365 management Experience with ticketing tools (Freshdesk preferred; ServiceNow, Zendesk, or Jira a plus) Strong understanding of LAN/WAN, VPN, DNS, DHCP, and network troubleshooting Familiarity with ITIL processes , asset management, and incident management Knowledge of servers, virtualization, and endpoint security Qualifications 3–5 years of IT support experience, with at least 1–2 years in a team lead or supervisory role. Excellent problem-solving, analytical, and communication skills. Ability to lead a team and manage multiple priorities in a fast-paced environment. #J-18808-Ljbffr
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service desk team lead
2 days ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per yearThe Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...
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Cebu City, Philippines OfficePartners360 Full timeService Desk and Documents and Records Controller Team Lead Cebu City, Philippines | Posted on 05/02/2025 Responsibilities: Compliance Service Desk OperationsServe as the main point of contact for all compliance-related requests and queries submitted through the service desk. Coordinate with internal teams to ensure timely and appropriate resolution of...
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Cebu City, , Philippines Op360 Full time ₱1,200,000 - ₱2,400,000 per yearResponsibilities:Compliance Service Desk OperationsServe as the main point of contact for all compliance -related requests and queries submitted through the service desk.Coordinate with internal teams to ensure timely and appropriate resolution of requests related to audits, documentation, risk registers, and control evidence.Track service desk metrics...
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Quezon City, Philippines Cover Desk Full timeLead Generation Specialist and Executive Assistant Cover Desk Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead Generation Specialist and Executive Assistant role at Cover Desk Lead Generation Specialist and Executive Assistant Cover Desk Quezon City, National Capital Region, Philippines 2 days...
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Service Desk
2 days ago
Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱1,500,000 - ₱3,000,000 per yearWe Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.A...
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Service Desk Manager
2 days ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,200,000 - ₱2,400,000 per yearThe Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...
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IT Service Desk
4 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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IT Service Desk
4 weeks ago
Cebu City, Philippines CallTek Full timeCallTek Overview CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide...
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Service Desk
1 week ago
Cebu City, Central Visayas, Philippines Capgemini Full time ₱80,000 - ₱120,000 per yearRole RequirementsService Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...
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Help Desk Technical Lead
2 weeks ago
Quezon City, Philippines TECHNOGLOBAL TEAM, INC. Full timeWE’VE GOT YOU COVERED! Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT: Great Place to Work® Certified™ Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...
