Operations Leader: Customer Experience
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RSD Human Resource Management Consultancy in Pasig seeks a seasoned Operations Manager to lead the TSR team, ensuring SLAs and KPIs are met while driving quality and efficiency. You will oversee Team Leaders, coach staff, and coordinate with HR, IT, and QA to sustain a high-performance culture.
The role requires 3+ years in BPO or technical support operations, with at least 2 years in management and strong data-driven decision making. On-site, full-time position in Pasig.