Account Balance Coordinator

7 days ago


Makati City, National Capital Region, Philippines Neksjob Corporation Full time
We are seeking a detail-oriented B2B Collections Specialist to join our team. In this role, you will be responsible for managing outstanding invoices, following up with business clients, and ensuring timely payments. You will communicate professionally with corporate customers, resolve disputes, and coordinate with internal teams to maintain an efficient collections process.

Key Responsibilities:

• Contact business clients via phone, email, or other channels to follow up on outstanding payments.

• Monitor and manage accounts receivable, ensuring payments are collected on time.

• Negotiate payment terms, resolve disputes, and provide billing clarifications to clients.

• Document all collection activities, including payment commitments and dispute resolutions.

• Work closely with finance, sales, and customer service teams to address invoice-related concerns.

• Identify potential risks in payment delays and escalate complex cases when necessary.

• Maintain professionalism and positive relationships with clients while ensuring payment compliance.

• Prepare reports on collection status, outstanding invoices, and recovery rates.

Qualifications & Requirements:

• High School (HS) or Senior High School (SHS) graduate and above.

• At least six (6) months of experience in CCS (Customer Collections Services).

• Strong verbal and written communication skills in English.

• Prior experience in collections, accounts receivable, or customer service is preferred.

• Basic knowledge of accounting and invoicing is a plus.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or financial software (e.g., SAP, Oracle, QuickBooks) is an advantage.

• Excellent negotiation and problem-solving skills.

• Ability to work independently and meet collection targets.

• Strong attention to detail and organizational skills.

• Willing to work onsite in Makati, Philippines.

• Open to shifting schedules if required.

Why Join Us?

• Competitive salary of ₱18,000 – ₱20,000 per month plus performance incentives.

• Opportunities for career growth in a multinational work environment.

• Comprehensive training and mentorship.

• A supportive and dynamic team culture.

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