Account Balance Coordinator
7 days ago
Key Responsibilities:
• Contact business clients via phone, email, or other channels to follow up on outstanding payments.
• Monitor and manage accounts receivable, ensuring payments are collected on time.
• Negotiate payment terms, resolve disputes, and provide billing clarifications to clients.
• Document all collection activities, including payment commitments and dispute resolutions.
• Work closely with finance, sales, and customer service teams to address invoice-related concerns.
• Identify potential risks in payment delays and escalate complex cases when necessary.
• Maintain professionalism and positive relationships with clients while ensuring payment compliance.
• Prepare reports on collection status, outstanding invoices, and recovery rates.
Qualifications & Requirements:
• High School (HS) or Senior High School (SHS) graduate and above.
• At least six (6) months of experience in CCS (Customer Collections Services).
• Strong verbal and written communication skills in English.
• Prior experience in collections, accounts receivable, or customer service is preferred.
• Basic knowledge of accounting and invoicing is a plus.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or financial software (e.g., SAP, Oracle, QuickBooks) is an advantage.
• Excellent negotiation and problem-solving skills.
• Ability to work independently and meet collection targets.
• Strong attention to detail and organizational skills.
• Willing to work onsite in Makati, Philippines.
• Open to shifting schedules if required.
Why Join Us?
• Competitive salary of ₱18,000 – ₱20,000 per month plus performance incentives.
• Opportunities for career growth in a multinational work environment.
• Comprehensive training and mentorship.
• A supportive and dynamic team culture.
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