TaskUs Antipolo | Pioneer

4 weeks ago

Antipolo, Philippines TaskUs Full time

Overview TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. Responsibilities Handle inbound/outbound calls and respond to inquiries via email and live chat. Filter content from the client’s website and perform data and research tasks. Provide basic troubleshooting support and resolve customer complaints. Identify, escalate, and route priority issues as needed. Document all customer interactions according to standard operating procedures. Maintain high levels of customer satisfaction and professionalism per client quality guidelines. Qualifications 1 year of prior operations experience, preferably in a fraud customer experience environment or customer service. At least a high school diploma or equivalent. English fluency; able to read and speak the language. Strong interpersonal, verbal, and written communication skills. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Outsourcing and Offshoring Consulting Locations Philippines: Antipolo (Calabarzon), Quezon City (NCR), Taguig (NCR), Mandaluyong (NCR), Muntinlupa (NCR), Pasay (NCR), Makati (NCR) Open roles and programs Pioneer Positions/Call Center Agent/Dayshift/Paid Trainings TaskUs Molino - Pioneer Healthcare Campaign | Get 50K Signing Bonus Operations Team Leader (Pioneer Program) EASWOOD | Quality Specialist | Pioneer Account EASTWOOD | Quality Specialist | Pioneer Account Open for newbies - Call Center - Easy Pioneer Account Senior Engineer, Software Development Engineering BPO Quality Analyst for a Pioneer Account Pioneer Account Service Desk L1 Support | With Php20K SOB T&Cs apply | BGC Taguig Note *Terms & Conditions apply We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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