Knowledge Management Lead

4 weeks ago

Manila, Philippines Gratitude Inc Full time

Job Title: Knowledge Management LeadWork Location: BGC Taguig or MakatiShift: Night Shift/ ShiftingWork Set-up: RTWO/ HybridSalary range: 75- 130K BasicDesired experience range: 5-8 yearsHeadcount: 1 Must-Have: 10-12 years of experience in defining, documenting, implementing and enforcing Knowledge Management process ITIL 4 Foundation or at-least ITIL V3 Foundation certificate Excellent Verbal & Written communication skills. Hands-on experience in managing the Knowledge Articles Experience in identifying knowledge articles/ documents, categorizing them and ensuring latest and approved knowledge is available to the authorized stakeholders Experience in stakeholder management and onsite-offshore management Good-to-Have: Service Integration and Management experience ServiceNow or any other ITSM tool experience Others: Should be amenable to working in Taguig or Makati Must not be a job hopper who only works for less than a year per company Responsibility of / Expectations from the Role: Define, document, implement and enforce the Knowledge Management process Ensure that the Knowledge Management process and tool are integrated with other processes. Conduct a periodical review of Standard Operating Procedures/Metrics/Reports and be responsible for process compliance and governance Generate reports and provide information to senior management Unique Selling Proposition (USP) of The Role Should have experience in Knowledge management in ServiceNow tool in Infrastructure projects in banking domain Details of The Project: Knowledge Management Lead position with Leading financial Institution #J-18808-Ljbffr

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