Ayala Residential Properties

4 weeks ago

Makati, Philippines NSDMM MANAGEMENT SERVICES INC Full time
QUALIFICATIONS

-OPEN FOR FRESH GRADUATES
-Bachelor Degree holder of Hotel and Restaurant Management, International Travel and Tourism Management, Mass Communications, , Sports Science, Physical Education or any equivalent)
-Prior experience/training in the hospitality, catering, or event planning industry is a plus
-With proven work or internship experience abroad is an advantage
-Preferably with frontline experience especially in complaint handling
-Personable and projects a professional image
-Excellent in English (verbal and written)
-Mature, Highly trainable, Well- mannered
-Strong interpersonal communication skills
-Polite and confident with a great deal of patience
-Aptitude in resolving issues with a customer-focused orientation
-Can start anytime

DUTIES & RESPONSIBILITIES

-Assist the Unit Owner/Resident on an efficient and timely manner
-Answers the telephone and email inquiries pertaining to Reservation, Community Activities, Property Amenities and other common knowledge.
-Efficient and timely scheduling of Service Request for all maintenance concerns.
-Act with a sense of urgency in cases of emergency, calamities and other
-unforeseen events.
-Proper dissemination of information of residents thru verbal, text, email
-communication
-Smile and greet the residents/visitor depending on the time of the day
-Ensures consistency in delivering and providing excellent customer service
-Delivering first class customer focused service
-Can multitask and prioritize as necessary to meet customer needs.
-Continuously look for opportunities to be of assistance to customers and proactively offering assistance wherever opportunities arise.
-Answering all telephone calls in a professional and timely manner.
-To deal efficiently and effectively with all emergencies.

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