Team Lead for US Healthcare Insurance
3 weeks ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles and responsibilities
- Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
- Act as a point of contact for team queries and task escalations.
- Provide day-to-day support, coaching, and direction to a small team of agents.
- Ensure team members follow standard operating procedures and meet performance targets.
- Assist in monitoring productivity, quality, and workflow management.
- Collaborate with the client and internal leadership on special assignments or process improvements.
- Generate or assist with regular reports related to team performance and operational status.
- Support onboarding and training of new agents as needed.
- 1 - 2 years BPO experience in a US Healthcare Insurance Account
- At least 6 months team lead / supervisory experience
- Good working knowledge with Verification of Benefits
- Good verbal and written English skills
- Knowledge with MS Tools
- Must be willing to work on-site in Mandaluyong
- Amenable working night shifts
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
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