Head of Quality Assurance

1 day ago

metro manila philippines, metro manila ALFC Insurance Agency Full-time

ALFC Insurance Agency is seeking a Quality Assurance Head to oversee QA governance, risk-based reviews, and continuous improvement across policy endorsement, quotation, issuance, billing, renewal, and claims coordination. You will lead CAPA initiatives, develop training programs, and drive accountability for quality across branches.

The role reports to the CEO/OIC and demands strong leadership, data analysis, and cross-functional collaboration to strengthen controls and service quality in a