Outbound Sales Representative

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities Make outbound and receive inbound calls in a professional and courteous manner. Educate customers on products and services, identifying upsell opportunities. Understand customer needs and recommend tailored solutions. Use internal systems to manage accounts and process orders accurately. Research and resolve customer issues, coordinating with other departments as needed. Follow scripts, policies, and procedures to ensure consistency and compliance. Maintain accurate records and safeguard customer information. Escalate complex issues to supervisors or appropriate teams. Stay current with training, updates, and system changes. Meet attendance, punctuality, and performance expectations. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Excellent verbal and written communication skills. Ability to type 20+ words per minute. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Dependable and punctual with a strong work ethic. Strong problem-solving and conflict resolution skills. Customer-focused, empathetic, and solution-oriented. Ability to multitask and manage time effectively. Comfortable in a fast-paced, evolving environment. Team player with strong interpersonal skills. Compensation Details Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI HMO Coverage plus a dependent. Dental Coverage. In-house dental assistance worth ₱5,000. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off-site events. Social and networking events with rewards and recognition. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and lift up to forty (40) pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. Equal Opportunity Employer MCI is an equal opportunity employer and embraces differences. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment, providing equal opportunities for all employees. About MCI (Parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. #J-18808-Ljbffr