AI Product Specialist

2 days ago

Manila, Philippines JLL Full time

JLL Manila, National Capital Region, Philippines

Overview

We are looking for a Product Specialist to join our Central AI team in the APAC region. In this role, you'll support users and clients with AI technology issues, maintain data integrity, and help improve our AI solutions. You'll gain valuable exposure to cutting-edge AI tools while supporting JLL's digital transformation. As part of our global team, you'll ensure our AI technology delivers consistent value through high-quality support, effective issue resolution, and documentation of best practices to enhance usability.

Responsibilities
  • Triages, manages, and responds as the first line of defense to support cases/chats/phone calls from users of supported product(s)
  • Manages and resolves escalations with technology partners, while maintaining a seamless experience for the end-user.
  • Documents case resolution and contributes to the AI knowledge base to ensure optimization of generative AI capabilities
  • Maintains documentation of processes including customer facing support process and workflows, product support workflows, UAT Testing workflows, system outage protocols, and communication templates.
  • Executes operational service benchmarks like response time, handle time, resolution time, and CSAT scores.
  • Works with other product specialists to actively improve messaging consistency and efficiency of resolution
  • Accountable for orchestration of training session logistics including scheduling, platform setup (e.g. Webex), leading focus groups to select panelists, attendee management, and supporting marketing communication.
  • Leads training in APAC for users and technology partners on AI tool basics and new features, and contributes to the development of training materials.
  • AI tool subject matter expert and point of contact across the APAC region.
  • Completes administrative requests in support of the engagement organization like updating the training calendar, creating user segments, and user administration.
People Skills
  • Commitment to Excellence in customer/user support (documented example or letter of recommendation required)
  • Excellent interpersonal, communication, problem-solving and organizational skills
  • Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported
  • Ability to work independently, unsupervised, and as a team player
Qualifications / Experience
  • Experience using generative AI tools to support and optimize support tasks and initiatives
  • Comfort with documentation tools or willingness to learn (Confluence, as an example)
  • Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner)
  • Basic knowledge of Excel reporting/querying large datasets; or willingness to learn
  • Willingness and ability to learn new or tangential technology products to supported product(s)
  • Knowledge of Azure devOps, Jira, ServiceNow, and Salesforce is preferred
  • Advanced English and secondary language fluency in speaking, reading, and writing is required
  • 2-4+ years of product support or real estate experience
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Sales and Business Development

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • AI Product Specialist

    7 days ago

    Manila, Philippines Jones Lang LaSalle Incorporated Full time

    AI Product Specialist - APAC page is loaded## AI Product Specialist - APACremote type: Remotelocations: Manila, Philippines: Taguig, Philippines: Makati, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: REQ **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real...

  • AI Video Editor

    1 week ago

    Manila, National Capital Region, Philippines Zignify Global Product Sourcing Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: AI Video Editor (Part-time, with potential to grow up to 40hrs/week)Are you passionate about blending creativity with cutting-edge AI tools to create engaging video content?We're looking for a skilledAI Video Editorto join our team and help us produce high-quality videos for social media, websites, and ads — all while keeping our brand voice...

  • AI Automation Specialist

    6 days ago

    Manila, Philippines Seamlessassist Full time

    About Us At Seamless Assist , we help fitness, health, and wellness businesses grow with the power of Virtual Assistants and AI. We’re building the future of AI-powered business operations and are looking for our first dedicated AI Automation Specialist to design, implement, and scale automations for both our clients and our internal team. Role Overview...

  • Lead AI Product Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeProduct Full time $200,000

    About the OpportunityAs a seasoned AI product leader, you will be responsible for driving the development of cutting-edge BrainLifts technology. This innovative solution aims to create a dynamic knowledge ecosystem that enhances AI capabilities, informs strategic decisions, and showcases domain expertise.You will oversee weekly product enhancements backed by...

  • Lead AI Product Strategist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeAIProductManager Full time $200,000

    Job OverviewWe are seeking a seasoned Product Manager to lead the development and launch of our AI-powered product. As a key member of our team, you will be responsible for driving product strategy, defining product vision, and working closely with cross-functional teams to deliver high-quality products.About the RoleArchitect and implement AI-powered...

  • Senior IT Specialist

    7 days ago

    Manila, Philippines Asian Development Bank (ADB) Full time

    Join to apply for the Senior IT Specialist (AI Engineering) role at Asian Development Bank (ADB) Overview The position of Senior IT Specialist (AI Engineering) is assigned to the Digital for Development Operations Division (ITOP) within the Information Technology Department. ITD enables ADB's digital agenda and supports the Bank's global operations. The...

  • AI Product Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,200,000 - ₱1,500,000

    Are you looking for a challenging role in product management where you can utilize your expertise to drive innovation and growth?Job DescriptionThis is an exciting opportunity to lead cross-functional teams in delivering high-quality, customer-centric products. As a Senior AI Product Owner, you will be responsible for providing direction and guidance to...

  • AI Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeArtificialIntelligence Full time $30,000 - $60,000

    Unlocking AI PotentialWe are seeking an experienced AI specialist to contribute to the development and enhancement of our artificial intelligence models. As a key team member, you will be responsible for refining and fine-tuning our AI systems to increase their accuracy and reliability.About the Role:Evaluate provided data (text, images, or videos) carefully...

  • AI Safety Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeAI Full time $60,000 - $75,000

    Transformative Role in AI SafetyAre you passionate about safeguarding the future of artificial intelligence? As an AI Safety Specialist, you will play a pivotal role in ensuring the responsible development and deployment of AI technologies.The ideal candidate will possess a unique blend of technical expertise, business acumen, and excellent communication...

  • AI Innovator

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeArtificial Full time ₱800,000 - ₱1,000,000

    Artificial Intelligence SpecialistWe're seeking a skilled professional to spearhead the development of intelligent systems that drive business outcomes. The ideal candidate will have a strong background in machine learning and experience in designing, developing, and implementing scalable AI solutions.Main Responsibilities:Designs, develops, and implements...