Senior Analyst, FX Venue Onboarding

4 weeks ago

Taguig, Philippines LSEG Full time

Overview

We are looking for an FX Venue Onboarding Senior Analyst to help us facilitate the growth of our FXall platform by working in our onboarding team in Manila to bring customers and liquidity providers onto our markets. This role will involve working with the product, relationship management, sales, technology and business teams to ensure the timely and effective onboarding of clients into our reference data and permissioning tool ‘Fxall Admin’. LSEG is a company which prides itself on Integrity, Change, Partnership and Excellence As part of this team, you will be able to exhibit all these values and the more experienced team members will be on hand to help you grow within the company and your role. Over time your FX knowledge will vastly improve.

Key Responsibilities
  • Collaborate with internal partners to setup FX customers on LSEG FX trading platforms.
  • Resolve sophisticated client queries, call out high-impact risks, and build internal relationships and networks with important teams.
  • Keep up to date with changes to products and services to maintain quality of service.
  • Onboard new customer (buy-side) and new provider (sell-side) clients to FXall, Matching and Workspace platforms.
  • Offboarding customer (buy-side) clients in FXall, Matching and Workspace platforms.
  • Onboard customers to FXI and handle their participant data.
  • Liaise with clients and internal groups to handle Price Stream Entitlement requests.
  • Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
Key Skills
  • Degree or equivalent experience level.
  • Validated Customer Service skills and experience.
  • Good communication and analytical skills.
  • Worked in a customer-focused environment where detailed process/procedures are followed.
  • FX market experience, understanding of FX products
  • Strong teammate with ability to work in a fast-paced environment and under pressure.
  • Experience working in an onboarding role working with customer reference data.
  • Flexible to work across APAC, EMEA and AMERS working hours.
Additional Information

Location: Taguig, National Capital Region, Philippines

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: IT Services and IT Consulting and Financial Services

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