Shipboard Medispa Physician

Overview

The Medi-Spa Physician administers cosmetic medical procedures to onboard guests. They must possess the clinical knowledge to administer these procedures safely and effectively, and be able to explain accurately all aspects of the products and services to guests. They must have excellent communication skills to provide aesthetic medical solutions that address guests’ concerns. The Medi-Spa Physicians work with the Medi-Spa Sales Consultant, who assists with sales, marketing, and promotions, and may translate when necessary. They should gain knowledge of spa services and products to cross-promote to guests and will review and give final approval for all service/treatment plans organized and booked by the Medi–Spa Sales Consultant.

• Completed medical education and hold a medical degree from a recognized college or university.
• Hold a current valid medical license.
• Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required.
• Comfortable with giving presentations/speaking in front of large groups.
• Fluency in English.

• Be on time for work, prompt for each appointment.
• Provide consistent professional medi-spa services and treatments in accordance with OneSpaWorld’s medi-spa protocols.
• Conduct patient follow-up as required.
• Be flexible with scheduling, supporting the needs of the spa and guest.
• Properly care for equipment and use proper amounts of product/supplies to assist with cost control.
• Follow service pricing policy set by OneSpaWorld.
• Prior to all services, complete with the guest the Medical Record, stored as required for a period of 2 years (3 years on Cunard and P&O).
• Cross-promote other spa services.
• Uphold the standards of sanitation and sterilization as directed by ship and company policy and procedure; clean and restock treatment rooms as required.
• Manage medical product and supply inventory.
• Communicate to management any occurrences involving staff or guests in the spa that require attention.
• Handle guests’ questions and concerns professionally and courteously; provide accurate, appropriate and immediate responses to all requests by guests.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa; participate in embarkation day and sea day team meetings.
• Assist in all areas of spa operation as requested by management.
• Train new spa staff in medi-spa services/cross-promotion skills and follow up to ensure staff are confident with services and promotions.
• Follow Medi-Spa Operations Policies.
• Email daily reports and inventory updates with every end-of-cruise report.

• For all guests, doctors must review the guest consultation information prior to the service.
• All guests receiving treatments must complete the required consent forms; doctors must complete a medical record for each guest.
• At conclusion of the treatment, review Aftercare Instructions with the guest and provide a copy; schedule follow-up as needed.
• Adhere to GPS safety, self-screening, sanitation, PPE, and sanitation log policies; ensure proper handling and storage of equipment, sharps, and waste.