Consumer Experience Manager
3 weeks ago
Job Summary: The Consumer Experience Manager will be the overall champion of delivering exceptional customer experience to increase customer satisfaction, leading the development, review, and execution of various human-centered designs and strategies, including, but not limited to, user and customer interface and experience across different touchpoints in the Bank to drive a delightful digital experience (including but not limited to website, digital app, etc) which will lead to customer conversion and loyalty and improved Net Promoter Score (NPS) for the Bank. Leads the development of standardized efficiency and CX metrics on digital experience and bank communication messages across the business units of the Bank and RCBC Bankard. How will you contribute: Leads the implementation of the overall customer experience strategy as defined by the Customer Experience Head by designing, optimizing and continuously improving end-to-end customer journeys across digital platforms, including RCBC website, mobile and internet banking platforms, and other digital assets, to enhance customer engagement and satisfaction. Website strategy, governance and discoverability - leads the end-to-end management of the bank’s digital platforms, primarily RCBC website and branch/ATM listings via Google Business Manager, among others, ensuring the delivery of seamless user experiences, drive discoverability and aligns with business goals and CX objectives. Market research and analysis - Champions consumer needs and consumer in sighting, coupled with understanding and anticipating competitor strategy, to drive a more effective. Performance monitoring and analytics - implements and manages digital marketing analytics and insights ecosystem, including Google Analytics, Appsflyer, CDPs and other measurement attribution tools Responsible for driving delightful consumer experience in the digital world (includes but not limited to website, digital app, etc.) but will work closely with Consumer Experience Head and Consumer Experience Manager (UI/UX Physical Experience) to drive omni-channel consumer satisfaction. Responsible for driving delightful consumer experience in the digital world (includes but not limited to website, digital app, etc.) but will work closely with Consumer Experience Head and Consumer Experience Manager (UI/UX Physical Experience) to drive omni-channel consumer satisfaction. Manages assigned marketing budget with efficient allocation and spend of resources. Adheres to the operating standards and procedures of the division to ensure the achievement of a satisfactory Audit/Compliance Review rating. Responsible for the processing of requirements and paperwork necessary for the accreditation of agencies/suppliers/vendors, as well as the processing of cost estimates and payments for agencies/suppliers/vendors for any outsourced work. What will make you successful: Graduate of any college course, ideally marketing or IT course At least 7 years of professional experience, specifically in bank digital asset development and execution. UI/UX Experience is a plus Preferably from companies in the bank finance industry or IT companies Strategic thinker who understands business priorities, effectively execute initiatives. #J-18808-Ljbffr
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Consumer Experience Manager
2 weeks ago
Taguig, Philippines RCBC Full timeConsumer Experience Manager (UI/UX Digital Champion) RCBC Taguig, National Capital Region, Philippines Job Summary: The Consumer Experience Manager will be the overall champion of delivering exceptional customer experience to increase customer satisfaction, leading the development, review, and execution of various human-centered designs and strategies,...
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Manager, Consumer Strategy and Analytics
3 weeks ago
Taguig, Philippines Colgate-Palmolive Full timeManager, Consumer Strategy and Analytics Join to apply for the Manager, Consumer Strategy and Analytics role at Colgate-Palmolive No Relocation Assistance Offered Job Number # - Taguig, National Capital Region (NCR), Philippines Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral...
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Product Manager – Consumer Electronics
2 weeks ago
Taguig, Philippines WHR Global Consulting Full timePOSITION TITLE: Product Manager – Consumer Electronics WORK LOCATION: Veterans, Taguig City EMPLOYMENT STATUS: Full‑time, Onsite ABOUT THE ROLE: We are seeking a dynamic and strategic Product Manager to lead the development, launch, and growth of our consumer electronics portfolio. The ideal candidate will have a strong background in product and brand...
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Product Manager
6 days ago
Taguig, Philippines WHR Global Consulting Full timePOSITION TITLE: Product Manager – Consumer Electronics WORK LOCATION: Veterans, Taguig City EMPLOYMENT STATUS: Full-time, Onsite SALARY RANGE: UP TO 150,000 PHP ABOUT THE ROLE: We are seeking a dynamic and strategic Product Manager to lead the development, launch, and growth of our consumer electronics portfolio. The ideal candidate will have a strong...
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Product Manager
5 days ago
Taguig, Philippines WHR Global Consulting Full timePOSITION TITLE: Product Manager – Consumer Electronics WORK LOCATION: Veterans, Taguig City EMPLOYMENT STATUS: Full-time, Onsite SALARY RANGE: UP TO 150,000 PHP ABOUT THE ROLE: We are seeking a dynamic and strategic Product Manager to lead the development, launch, and growth of our consumer electronics portfolio. The ideal candidate will have a strong...
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Product Manager
2 weeks ago
Taguig, Philippines WHR Global Consulting Full timeJob Title: Product Manager – Consumer Electronics Work Setup: Onsite Location: Veterans, Taguig City About the Role: We are seeking a dynamic and strategic Product Manager to lead the development, launch, and growth of our consumer electronics portfolio. The ideal candidate will have a strong background in product and brand management, with proven...
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Product Manager
2 weeks ago
Taguig, Philippines WHR Global Consulting Full timeJob Title: Product Manager – Consumer Electronics Work Setup: Onsite Location: Veterans, Taguig City About the Role: We are seeking a dynamic and strategic Product Manager to lead the development, launch, and growth of our consumer electronics portfolio. The ideal candidate will have a strong background in product and brand management, with proven...
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Manager, Consumer Strategy and Analytics
4 weeks ago
Taguig, Philippines Colgate Full timeOverview Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a global company with products sold in over 200 countries and territories under internationally recognised brands including Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...
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Category Manager
4 weeks ago
Taguig, Philippines WHR Global Consulting Full timeCategory Manager – Consumer Electronics Location: Arca South, Taguig City About the Role We are seeking a hands-on and results-driven Category Manager to lead end-to-end management of 4,000–16,000 SKUs in consumer electronics (gadgets, smart devices, laptops, gaming, audio, storage, cameras). The role combines strategic leadership with day-to-day...
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Category Manager
3 days ago
Taguig, Philippines WHR Global Consulting Full timeCategory Manager – Consumer Electronics Location: Arca South, Taguig City About the Role We are seeking a hands-on and results-driven Category Manager to lead end-to-end management of 4,000–16,000 SKUs in consumer electronics (gadgets, smart devices, laptops, gaming, audio, storage, cameras). The role combines strategic leadership with day-to-day...
