Senior CRM Specialist

3 days ago

Mabalacat, Philippines Boomering Inc Full time

Position Title: Senior CRM SpecialistWork Set‑up: Work From HomeSchedule: 3:00 PM – 12:00 AM PHTSalary: PHP 65,000 – PHP 80,000 We are looking for a highly experienced and proactive Senior CRM Specialist to support the growth of a UK‑based business coaching and technology company. The role is remote and fast‑moving, focused on delivering high‑impact, back‑end CRM configuration, workflows, and automation while helping the UK team focus on client‑facing work. About the Company Our client is a business coaching and technology company that helps small businesses grow, revolutionizing the way entrepreneurs implement CRM and automation systems. The company plans to double its client base in the next 12 months and values initiative, clear communication, and ownership. Responsibilities Execute advanced CRM builds based on customer requirements, submitted via ticketing or internal team briefs. Implement and customize sales funnels, automations, landing pages, and related marketing flows within Go High Level. Provide updates and clarification to customers via Zendesk (email‑based communication; no phone or video calls required). Collaborate closely with the UK onboarding and support teams to ensure accurate and timely execution of implementation tasks. Relieve high‑performing UK‑based team members from back‑end configuration work so they can focus on strategic client support. Deliver consistent, high‑quality builds to support growing customer volumes (targeting 150+ onboardings/month). Serve as a trusted senior support to the UK team and client stakeholders. Assist in training and mentoring additional offshore team members as the team scales. Contribute to a highly efficient offshore/onshore collaboration model, aligning with the company’s broader vision of scalable client support. Qualifications Bachelor’s degree in Information Technology, Computer Science, Marketing Technology, or a related discipline. Minimum 3‑4 years of hands‑on CRM experience, ideally in SaaS or marketing automation environments. Go High Level CRM experience is essential; candidates without hands‑on experience will not be considered. Deep expertise in setup, automation, configuration, and optimization of Go High Level. Strong experience in building and refining marketing funnels, workflows, landing pages, and customer journeys. Familiarity with Google Workspace, Zoom, and Zendesk. Excellent written communication skills; clear, professional ticketing/email updates are essential. Demonstrated ability to work independently in a remote setup, while managing time and deliverables efficiently. Strong attention to detail, problem‑solving, and troubleshooting skills. Leadership qualities and interest in helping grow and shape a future team. Culturally aligned with a dynamic, growth‑oriented team that values quality, initiative, and ownership. Benefits Genuinely caring Leadership Team Competitive salary package Company‑provided full set‑up for desktop/laptop with a backup internet connection HMO on the first day of hire 15 vacation leaves and 5 sick leaves Annual performance reviews Unlimited employee referral incentives Employee loan facilities Social clubs and interest workshops Company events with chances to win prizes and rewards for outstanding performance Statutory benefits: maternity, paternity, solo parent leaves, Magna Carta for Women, and premium pays This is a remote position. Apply today to join a high‑growth, high‑impact environment #J-18808-Ljbffr

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