Sales Supervisor I

Overview Position Overview The description is for a Sales/Customer Service Supervisor role at MCI, a BPO company focused on delivering tailored solutions for diverse clients. The role is a full-time, on-site position requiring daily attendance at a physical contact center location. Applicants should complete a full application on the company careers page, including screening questions and a brief pre-employment test. Position Responsibilities Responsibilities Lead and coach a team of 15–20 inbound sales and service agents. Monitor performance metrics and drive improvements in productivity and quality. Conduct regular coaching sessions and performance reviews. Motivate the team to meet and exceed sales goals. Ensure accurate payroll submissions and adherence to scheduling. Collaborate with internal departments to support training, quality, and IT needs. Identify opportunities for process improvement and operational efficiency. Support hiring, onboarding, and performance management as needed. Candidate Qualifications Qualifications Associate’s degree or equivalent work experience. Minimum of 3 years in a call center environment or 1 year in a supervisory role. Strong leadership and team development skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience with call center tools and KPI/SLA management. Ability to resolve conflicts and manage performance effectively. Strong organizational, time management, and multitasking skills. Eagerness to learn new systems and adapt in a fast-paced environment. Compensation & Benefits Compensation Details Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members. What You Can Expect From MCI HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage Dental Coverage with in-house dental assistance worth ₱5,000 Free meals during training Career growth and learning Allowances for rice, clothing, laundry and meals Performance and loyalty bonuses Frequent disinfection, fogging of workplace Opportunities for growth and promotion Employee shuttle services Company retreats and off-site events Social engagement opportunities and rewards Note: Benefits may vary by geography; MCI strives to tailor offerings to fit the needs of diverse teams. Physical Requirements Physical Requirements This job operates in a professional office environment. Duties are largely sedentary with long periods of sitting or standing while using a computer and headset. Occasional movement around the office, reaching, lifting up to forty (40) pounds, and other typical office tasks may be required. Conditions of Employment All Locations Must be authorized to work in the country where the job is based. Background & Drug Screening Subject to Level II background and/or security investigation with a fingerprint. Job offers are contingent on results. Must be willing to submit to drug screening. Job offers are contingent on results. Reasonable Accommodation Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless accommodations would cause undue hardship. For accommodation requests, contact Human Resources. Equal Opportunity Employer EEO MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not discriminate or harass based on any protected characteristic. We provide reasonable accommodation to qualified employees as required by law. About MCI About MCI (Parent Company) MCI helps customers take on CX and DX challenges, providing BPO, staff augmentation, contact center services, IT services, hosting, software, staff, and services. The company has a history of recognition and growth and operates multiple subsidiaries and brands with a broad global presence. The description above is intended to provide a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time; this document is not an employment contract, and either party may terminate employment at any time for any reason. #J-18808-Ljbffr