Air Freight Specialist

Overview C.H. Robinson is seeking a Global Forwarding Agent(Air Freight) to join our Air team in Singapore , where you\'ll play a key role in ensuring the smooth execution of complex international shipments. Your work will directly impact customer satisfaction and operational excellence across our global forwarding network. In this role, you’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. If this all sounds good, let’s talk more about what you’ll be working on. Duties and Responsibilities The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo Understand and input applicable financial components of shipments to generate correct billing for customers Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Create, maintain, and update shipments in Navisphere, ensuring accurate data Full understanding of pricing. Provides quotes based on needs of customer and network Provides track and trace service to customers and generates shipment documents Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Facilitate Relationships: B350s Builds great relationships with customers, responding timely and following up on issue resolution Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors Promote a positive working relationship for all team members Participate, as needed, in new customer implementations and business meetings Other Activities: Ensure customer SOPs are maintained and adhered to Work according to CHR, local and global laws, regulations and procedures Other duties or responsibilities as assigned according to the team and/or country specific requirements Qualifications Required: High school diploma or GED Minimum 1-3 years of Global Forwarding experience Proficiency in Microsoft Office Suite of programs Fluent in English (written and verbal) Preferred: Associate’s or bachelor’s degree in related field Values a diverse and inclusive work environment Excellent communication, prioritization, and multi-tasking skills Proven track record of strong customer service skills, interacting with customers and being client focused Excellent follow up with customers and the network Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs High level of attention to detail Ability to work in a fast-paced and deadline-driven environment If this sounds like the job for you, let\'s talk We can\'t wait to hear from you C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. Company background C.H. Robinson Worldwide, Inc. (C.H. Robinson) is one of the largest third party logistics (3PL) companies in the world with operations in the United States, Canada, Mexico, Europe, Asia, and South America. Simply put, we help our customers ship their products around the world, managing the transportation and logistics of all kinds of cargo from electronics to automobile parts to fresh produce. Our customers include the people who supply raw materials and products (growers and manufacturers), the people who ship them (carriers), and the people who sell them (retail and grocery markets). We also provide our customers with valuable services and resources that drive efficiency into their systems and processes. The items that you purchase and consume every day are a direct result of the supply chain that we\'ve helped keep in motion for the past 100 years. Imagine being part of a company that maneuvers one of the most crucial systems in the world. There is no place in the world that doesn\'t need or use the supply chain. It\'s time to make your move. Step inside our world of career opportunities. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. #J-18808-Ljbffr