WFH Credit Card Resolution Agent

3 weeks ago

Manila, National Capital Region, Philippines Brunt Work Full time

Job Role Summary/Overview

This innovative organization is dedicated to helping individuals navigate complex financial situations and find pathways to financial stability. With a commitment to ethical practices and customer-centric solutions, our client stands at the intersection of finance and compassionate service.

Embark on a rewarding career as a Credit Card Resolution Agent and become a financial lifeline for those in need In this dynamic role, you'll be at the forefront of helping individuals overcome credit card debt and regain financial stability. You'll utilize your negotiation prowess and financial acumen to craft tailored solutions for a diverse range of customers.

Job Highlights

  • Monthly Rate: Approximately PHP 45,000
  • Paid Hours per Week: 40
  • Schedule: Monday to Friday, flexible shifts between 7:00 AM - 5:00 PM Pacific Time | 11:00 PM - 9:00 AM Manila time
  • Work Arrangement: Work from home
  • Contract: Independent Contractor

Note: Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

  • Engage in both inbound and outbound calls, providing a lifeline to customers grappling with credit card issues
  • Craft innovative settlement strategies and payment plans, balancing the needs of customers and creditors
  • Become a beacon of clarity, explaining complex credit card policies and resolution options in easy-to-understand terms
  • Maintain meticulous records of customer interactions and resolutions in our advanced CRM system, ensuring continuity of care
  • Strive to surpass performance metrics while never losing sight of the human element in each interaction
  • Collaborate seamlessly with other departments to provide holistic support and explore all possible avenues for customer assistance
  • Stay abreast of financial regulations and industry trends to provide cutting-edge solutions
  • Transform challenging conversations into positive outcomes, helping customers see a path forward

Requirements

  • Strong negotiation skills with the ability to find win-win solutions in complex situations
  • Experience in sales, debt collection, or financial services (2-3 years preferred), with a track record of successful resolutions
  • Solid understanding of financial regulations and credit card industry practices (we'll provide ongoing training to keep you up-to-date)
  • Unwavering commitment to ethical standards and customer privacy
  • Excellent verbal and written communication skills, with the ability to explain complex concepts simply
  • Proficiency in using CRM systems and financial software
  • Adaptability to handle a diverse range of customer situations and financial scenarios
  • Commitment to continuous learning and professional development in the ever-evolving financial sector

Independent Contractor Perks

  • Permanent work-from-home
  • HMO Coverage for eligible locations
  • Immediate hiring
  • Steady freelance job
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