IT Applications Analyst

Overview Join to apply for the IT Applications Analyst role at TaskUs Get AI-powered advice on this job and more exclusive features. About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. What can you expect in an IT Applications Analyst, Workday role with TaskUs Think of yourself as someone who will understand the end-to-end business process and design small to medium Workday enhancements. You will be frontline to business requests and incidents, participate in analyzing business requirements, determine the root cause of an issue, and propose the best solution. Key Responsibilities Frontline to business requests and incidents. Understand the end-to-end business process. Determine the root cause of an issue and propose the needed solution. Participate in analyzing business requirements - includes scoping, discovery meetings and work estimation. Design and implement small to medium Workday enhancements. Create and maintain project documentation - includes root cause and solution or technical design. Report and escalate to management as needed. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies. Required Qualifications A minimum of two years of IT professional administrative and analytical experience including root cause analysis, risk assessment and recommending solutions. 1-2 years hands-on experience with ticketing/tracking tools like Manage Engine, Service Now, or JIRA. At least 2-3 years hands-on experience with Workday Modules such as Core HCM, Payroll, Time & Absence, Recruiting, and Security. Experience with Workday objects like: Business Process, Career Site Branding, Domain Policies, Security, Setup Tasks, Workday Document, Recruiting Hub, Job Application Journey, Reports (calculated field). Basic knowledge and/or practice of SDLC methodologies (Waterfall or Scrum). Basic knowledge and experience of Microsoft Office or GSuite and MS Project or similar software. Basic project management and organizational skills including attention to detail and multi-tasking. Good verbal, written, communication, interpersonal, and presentation skills with proven business analytical abilities. Can start ASAP or within 30 days. Education / Certifications Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel WFH Setup, onsite as needed Day Shift Schedule PHT Open to any location in PH Protecting You & DEI How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2505_6577_1 Posted At: Thu May :00:00 GMT+0000 (Coordinated Universal Time) Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Outsourcing and Offshoring Consulting Location/Alerts note: Manila, National Capital Region, Philippines #J-18808-Ljbffr