Insurance Billing Team Leader

4 weeks ago

Mandaluyong, Philippines Chubb Full time

Overview

Insurance Billing Team Leader – Mandaluyong, National Capital Region, Philippines

Responsibilities
  • Manages the parsing inbox as needed
  • Responds to internal Chubb emails
  • Maintains a list of exception information as received from leadership, managers, etc., and ensures team compliance with those exceptions
  • Functions as escalation point for urgent parsing issues (e.g., rush parsing requests)
  • Manages the TX Freeze Project invoice submission – workflow differs from standard
  • Adds new parsing firms into T360 using CIS form
  • Creates the timekeepers in T360 under the parsing company including names and position at firm
  • Requests ITP rules to be relaxed as needed
  • Parsers review all rejected parsing invoices for reasons and respond as needed
  • Works closely with Parsing Manager as needed
  • Provides guidance and training to parsing team on appropriate parsing workflows
  • Acts as initial SME to review and interpret incoming parsing assignments and submitted invoices that may have inconsistencies
  • Creates and updates intake forms for all countries served in parsing as requested
  • Receives intake forms from claim handlers to set up parsing matters in T360
  • Reviews intake forms and emails for processing information (e.g., reimbursement details, special handling requirements)
  • Assigns vendors in T360 to the appropriate claim using intake information
  • Adds/updates rate agreements in T360
  • Parses requests for electronic conversion to our TPA partner to generate the LEDES file for submission/QA
  • QA’s all invoices that fail submission for correction and submits into T360
  • Updates firm information as changes are received (address, etc.)
Knowledge / Skills / Experience / Education
  • Understanding of law firm (and other vendor types) billing practices or insurance claims is critical
  • Strong computer literacy and knowledge of Microsoft products (especially Excel, Teams). Knowledge of e-Billing software is a plus
  • Experience in data management and management of billing platforms (e.g., T360) and/or law firm administration
  • Excellent multi-tasking and prioritization to ensure timely task responses
  • Strong skills in leading continuous process improvement and data quality initiatives
  • Excellent verbal and written communication skills
  • Proven ability to work across departments and functional lines to influence and direct others to achieve goals
  • Experience in insurance claims handling
  • Bachelor's Degree required
  • Preferably with experience in the insurance industry
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Administrative
Industries
  • Insurance
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