AWS Developer

7 days ago

Taguig, Philippines Cognizant Full time

Overview

Cognizant Taguig, National Capital Region, Philippines

Role

AWS Developer (Amazon Connect)

The ideal candidate will have expertise in AWS Connect and AWS Code Pipeline , along with a strong background in Claim File Management. This hybrid role offers the opportunity to work on innovative projects contributing to the company’s growth and societal impact.

Location and schedule: Taguig, Philippines. Hybrid setup: 2x a month on-site; night shift schedule (8PM-5AM PH Time).

Responsibilities
  • Technical Support: Provide guidance and assistance with Tier 1 and Tier 2 resources for AWS Connect application support
  • Ticket Management: Manage ticket queues and ensure accurate documentation and escalation of customer requests
  • Incident/Change Management: Follow defined Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
  • Customer Interaction: Communicate effectively with customers to resolve issues and provide technical guidance
  • Emergency Support: Provide off-hour emergency support as needed
Qualifications
  • AWS Expertise: Strong understanding of AWS services, particularly AWS Connect, Dynamo DB and Lambda
  • CloudFormation (CFT): Experience with AWS CloudFormation for automating infrastructure deployment
  • Communication: Excellent communication and interpersonal skills
  • Problem-Solving: Strong problem-solving skills and ability to work in a fast-paced environment
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications
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