Aftersales Supervisor

About the job Aftersales Supervisor - Suzuki Auto Gensan

Qualifications:

• Requires at least 3 years automotive service experience as either service advisor or partsman
• Preferable with experience in doing outbound telemarketing
• Fluent in English, Filipino and Local Dialect
• Proficient with computer applications
• Able to write business letter / emails
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented
• Requires Driver’s License

MAIN RESPONSIBILITY

• Assist the Service Manager in Managing all aspects of the Service Department, achievement of set targets and improving customer satisfaction. Promotes company image.
• 1.0 Ensures 100 % achievement of KPI.
• 2.0 Analyzes potential and strategizes market penetration.
• 3.0 Monitors and ensures that reports and forms required from the Service Department are accurately accomplished and submitted (when necessary) on set deadlines by concerned personnel.
• Vehicle Checklist
• Repair Order
• Trouble Diagnosis Worksheet
• Efficiency and Productivity Reports
• Comeback Reports
• QC checklist
• DPR KPI
• After-sales marketing monitoring
• 1.0 Studies competition and benchmarks outstanding operations policies/procedures.
• 2.0 Creates well-thought marketing plans and programs to increase productivity, revenues and profits.
• 3.0 Monitors results of implemented marketing programs to determine success/failure of the activity for future reference and to develop countermeasures.
• 4.0 Assists and guides subordinates to achieve KPI’s.
• 5.0 Visits corporate accounts, insurance companies and influential clients to promote goodwill and promote Company, enhancing company image.
• 6.0 Monitors employees and conducts performance evaluation accurately and objectively.
• 7.0 Keeps oneself abreast with current technical bulletins/updates, new products and announcements from the Manufacturers.
• 8.0 Determines service personnel training needs and coordinates with DDMO and/or HRAD.
• 9.0 Conducts trainings when necessary.
• 10.0 Ensures proper handling/disposal of waste products and compliance with government regulations.
• 11.0 Maintain harmonious relationships with other departments, Manufacturers and other dealers.
• 12.0 Attends meetings and trainings as required by the Manufacturers and by the management.
• 13.0 Prepares a well-planned, well organized and sensible business plan.
• 14.0 Supports and implements 5S to the entire Service Department.
• 15.0 Exercises administrative functions such as employee discipline, provides consultation and counseling when necessary.
• 16.0 Observes and implements Company policies, rules and regulations and Standard Operating Procedures and ensures that same are observed by subordinates as well.
• 17.0 Attendance (promptness and presence at work) is outstanding.
• 18.0 Performs other duties that may be assigned by the management.
• 19.0 Leads by example.
• 20.0 Understand Service / Maintenance cycle of each respective client
• 21.0 Be able to monitor and implement appointment policies, no show processes, and other measure to ensure meeting the service targets
• 22.0 Ability to use and understand various apps and technological means to make sure that clients are able to do their appointments on time.
• 23.0 Minimum required no. of service respondents assessing service operations.
• 24.0 Implement centralized contact point for warranty repairs, General Job, body repair estimates, and body repair processes. A 1:1 contact point is required per client.