Business Analyst II or III

.**Job Summary:**The Business Analyst role is a highly skilled individual contributor who will provide support in developing solutions and driving programs and initiatives focused on improving operational excellence and overall business performance and harmonization. S/he will help streamline and improve processes by facilitating projects driving operational strategies and objectives. This role will work and coordinate with multiple workstreams and stakeholders to provide overall support for the successful delivery of the key priorities of Insurance and Healthcare Operations teams.**Accountabilities:**The role is accountable in managing and delivering the following areas:* **Operational Excellence and harmonization** – S/he/They will be part of the development and implementation of robust operating models for key operational excellence initiatives such as account management, capacity analysis, cost management, customer experience and revenue growth. S/he/They will support in conceptualizing solutions, driving standardization and innovative solutions aimed to address identified operational gaps.* **Metrics, Reporting and Analytics** – S/he/They will leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in metrics standardization and overall business performance reporting.* **Executive reports, presentation** – S/he/They will provide assistance in creating operational reports from data gathering to presentation delivery.**Qualifications:*** Bachelor's Degree holder.* Must have at least 2-3 years of relevant working experience.* Has good understanding of the reports submitted to stakeholders with the ability to provide insights as well as analyze and interpret its results.* Strong familiarity with the BPO or Shared Services industry key performance metrics with good understanding of its definitions, calculations and recommended targets and able to recognize what methodologies are appropriate to present its data and interpret results.* Self-driven and results-oriented individual with proven ability to influence and engage the team in delivering best-in-class support to stakeholders.* Advanced knowledge Operations Standards and other industry-recognized operating models.* Strong analytical, quantitative and deductive reasoning skills.* Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.* Sound organizational and project management skills.* Excellent communication and presentation skills.* Demonstrated ability to work/communicate with all levels of management.* Highly proficient in Microsoft Word, Excel and PowerPoint.* Process mapping and workflow development and maintenance experience desirable.* Lean, Six Sigma, COPC knowledge and/or demonstrated process improvement expertise a plus but not required.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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