Knowledge Management Analyst

GoTeam Cebu, Central Visayas, Philippines

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GoTeam Cebu, Central Visayas, Philippines

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Talent Acquisition Lead | Recruitment Consultant | Subject Matter Expert

Knowledge Management Lead (Up to ₱60K Base + FREE AI Certification)

Cebu City | Hybrid (WFH - IT Park) | Night Shift (10 PM–7 AM PH Time)

At GoTeam, you won’t just analyze data—you’ll be instrumental in shaping a proud Filipino legacy. We leverage Filipino brilliance and AI to create innovations that simplify lives globally, thereby elevating the Philippines' reputation as a hub for world-class talent and compassionate technology.

This role is central to that transformation. You will be at the forefront of AI-driven productivity, and your work will directly contribute to making lives easier on a global scale and uplifting our nation's mark on the world stage.

Here, you will:

• Find Purpose by developing and maintaining a centralized knowledge repository, ensuring our company’s knowledge is structured and strategically utilized, and directly contributing to our nation's progress and pride.
• Unlock Possibility by leveraging AI to analyze meetings and extract actionable insights, using AI to redefine industries and create new futures, highlighting the global impact of your work originating from the Philippines.
• Accelerate your Personal Growth with continuous learning opportunities, including AI training and mentorship, designed to forge Filipino talent into global leaders, ready to lead the charge in our nation's digital reboot.

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 Paid Time-Off Credits
• 5 Service Incentive Leave (SIL) days upon your first work anniversary (convertible to cash upon separation if unused)
• Salary Finance access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles

Live Your Purpose

• Monthly gratitude events, team dinners, and leadership talks
• Free Car Park Slot
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

In this role, your mission is to ensure the company’s knowledge is structured, accessible, and strategically utilized. You will make a direct impact by:

• Developing and maintaining a centralized knowledge repository with accurate FAQs, SOPs, and customer journey documents.
• Collaborating with various teams to ensure knowledge materials are accurate and monitored through version control protocols.
• Leveraging AI tools to analyze meetings and extract actionable insights that support predictive analytics and decision-making.
• Leading continuous improvement initiatives to enhance accessibility and effectiveness of knowledge assets across the organization.
• Championing a culture of knowledge sharing to reduce redundancy and reinforce the value of information as a strategic asset.

This Role Is for You If…

Experience:

• You have 3–5 years of experience in Knowledge Management, Operations, or Business Analysis, preferably in fast-paced service organizations like BPO or SaaS.

Technical Skills:

• You are familiar with AI tools for transcription, insights, and analytics, as well as version control and taxonomy design.

Non-Negotiables:

• Strong analytical mindset with excellent communication skills
• Detail-oriented and able to manage multiple priorities

Bonus Points:

• Familiarity with project management or sprint methodologies
• Proven success in developing and managing knowledge repositories

The Role at a Glance

• Compensation: PHP 60,000
• Schedule: Night Shift (10 PM–7 AM PH Time), Monday–Friday
• Work Setup: Onsite
• Reports to : Head of Organizational Development

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to a client interview or assessment.
• Receive your job offer — fast and transparent.

About Us – GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

Claim your spot now: Project 100K - AI Certification for the Philippines

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Consulting and Business Development
• Industries Outsourcing and Offshoring Consulting

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