Eligibility Processor

POSITION TITLE: Eligibility Management Processor (Insurance Benefits Processor) WORK LOCATION: Alabang WORK SETUP: Onsite WORK SCHEDULE: Night Shift QUALIFICATIONS -Graduate of any course -Open to fresh graduates with good communication skills -Preferably with benefits administration/insurance experience or at least experience in customer service and data entry in a BPO setting -At least 1 year of work experience (more than 1 year can be considered if agreeable to working conditions and salary) -Proficient in Microsoft Office tools and adaptable to client systems -Exceptional written and oral communication skills -Typing skills of 200 CPM at 100% accuracy -Strong problem-solving, decision-making, and critical thinking skills -Ability to work in a fast-paced and diverse environment while maintaining high professional and ethical standards JOB SUMMARY/DESCRIPTION Under the direct supervision of the Supervisor, the Eligibility Management Processor is responsible for accomplishing data entry tasks in accordance with client quality requirements and specifications. RESPONSIBILITIES/DUTIES -Handle and analyze Eligibility Management processing of cases in accordance with client processes and specifications to meet targets and deliverables -Ensure accuracy of encoded data including benefit enrollments, benefit terminations, and processing changes on customer benefit elections -Adhere to standard operating procedures and work instructions for work alignment across the channel -Attend project orientation, job-related training, and company-initiated training as needed -Perform other tasks related to benefit processing to support daily business operations -Ensure compliance with company rules, regulations, and policies including QMS, ISMS, EHS, EMS, and the Data Privacy Act -Comply with all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and audit findings within the prescribed period -Report security incidents and/or identified security weaknesses -Perform other tasks as may be assigned from time to time