Control Room Operator
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To provide an efficient coordinated, proactive and technically advanced security and monitoring service to protect and to ensure the security and protection of the Company’s business, premises, branches, and clients’ assets. Mainly responsible for operating and maintaining surveillance equipment, watching both live and recorded video surveillance footage, reporting incidents or suspicious behavior and contacting the authorities when necessary. To be in-charged with maintaining control center equipment, watching multiple monitors at once, making note of any unusual occurrences and interacting with law enforcement officers. To report to a higher-level member of staff, such as a NCC/CRO Supervisor or Manager, and will be expected to maintain a high level of fastidiousness, professionalism, care and integrity at all times.
Roles and Responsibilities
Operate Equipment: Have a thorough understanding of the equipment he will be working with. He is tasked with deleting or archiving old footage as needed, organizing old footage in an orderly manner, and switching out videotapes, compact discs, memory cards, hard drives or servers.
Maintain Equipment: Aside from knowing how to operate video surveillance equipment , he must also be able to maintain and repair that same equipment, whether it’s analog or digital.
Store Footage: Since any amount of footage from any given day could be required at any given time, properly storing footage is one of the most important roles, he will need to correctly catalog all footage so that it can be easily recalled at a later time.
Watch Surveillance: He must watch and monitor the video surveillance footage is it’s being recorded.
Make Observations: He must be completely focused and observant to make sure that whenever they notice and/or witness unusual, suspicious and/or questionable event they are able to make a detailed written and/or verbal report of the occurrence.
Report Incidents: When noticing and/or witnessing unusual, suspicious and/or questionable occurrence, he is expected to objectively decide to report and contact the security authorities. In critical situation, he may can time and possible danger by providing “identifying features/figures”, such as license plate number, clothing, tattoos, etc.
Working Pattern
Shifting working schedule; and
Expected to initiate working overtime when required to complete tasks.
Skills and Qualifications
Graduate of any 4 year course (preferably criminology graduate)
Strong written and verbal communications skills;
Able to work independently;
Can multi-tasks;
Great attention to details;
Has dependable time management skills;
Able to work during holidays;
Has excellent attention to details;
Has strong sense of safety and security;
Willing to be assigned to shifting work schedule;
Willing to perform repetitive tasks for extended periods; and
Flexible in working in changing circumstances.
Location: Las Piñas (In person)
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