Operations Director

Overview

Operations Director (US-Based Concierge Medicine Practice) role at Emma of Torre.ai. Pearl Talent is helping a top candidate join their team full-time for the role of Operations Director (US-Based Concierge Medicine Practice).

You'll drive operations and growth while supporting a visionary physician in elite concierge medicine.

Compensation: Hidden

Location: Remote: Philippines

Mission of Pearl Talent:

"Our job doesn’t end when a talent has joined your team. We ensure that they’re fully integrated and actively contributing to your company’s growth. If a hire doesn’t meet your expectations, we’ll work with you to understand why and replace them at no additional cost."

What makes you a strong candidate:

• You are an expert in Operational coordination.
• You are proficient in Standard operating procedures (SOP), QuickBooks, Microsoft Teams, Financial management, Business development.

Responsibilities and more:

We are seeking a hybrid Chief of Staff + Operations Director to support the Founder & CEO of a high-growth concierge medical practice at the intersection of integrative medicine, longevity, and elite service. This is a rare opportunity to work directly with a visionary Harvard-trained physician, balancing high-touch executive support with strategic execution and team accountability. Over time, you’ll help build and launch new business verticals across education, community, media, and wellness-aligned real estate.

Your Impact:

You will be the operational backbone for the CEO—enabling them to focus on transformative care, thought leadership, and venture building. Your work will ensure smooth team execution, drive patient growth strategies, elevate the founder’s brand, and help shape the next phase of the practice's expansion.

• Founder Thought Leadership & PR Coordination
  • Work alongside PR partners to elevate the founder’s visibility and authority.
  • Lead logistics for speaking, podcast, media, and brand partnerships.
  • Build founder’s LinkedIn presence and develop outreach campaigns.
  • Drive efforts to secure advisory roles with leading health/lifestyle brands.
• Patient Growth Strategy & Business Development
  • Identify and support patient growth pathways, referral networks, and partnerships.
  • Maintain outreach tracking for high-net-worth leads and opportunities.
  • Collaborate with creative and PR teams to ensure brand consistency.
  • Develop high-quality pitch materials and strategic relationship maps.
• Venture Support & Strategic Projects
  • Support the CEO in launching new business lines (courses, retreats, membership platforms, wellness-focused real estate).
  • Conduct research, scope projects, and support hiring pipelines.
  • Prepare for operational ownership of future ventures.
• Team Coordination & Accountability
  • Serve as an accountability partner to the leadership team.
  • Run weekly team syncs, document priorities, and track deliverables across Microsoft Teams and Asana.
  • Maintain centralized dashboards and reporting rituals.
• Admin, Licensing & Finance Oversight
  • Own compliance workflows: medical licensing, CME, malpractice, credentialing.
  • Manage documentation and coordinate with legal, insurance, and accounting partners.
  • Track expenses, manage QuickBooks entries, and prepare financial memos.
• Operational Systems & SOPs
  • Build and optimize systems in Microsoft Teams and Asana.
  • Write and maintain SOPs across departments.
  • Launch onboarding frameworks for future hires and vendors.
• Executive Partnership
  • Manage founder’s calendar, inbox, task flow, and communications with minimal input.
  • Handle personal logistics, vendor coordination, and life operations as needed.
  • Prioritize time ruthlessly; protect focus and energy.
  • Prepare for and debrief meetings, surface key decisions, and ensure follow-through.

Must-Have:

• 7+ years supporting elite CEOs, physicians, or founders as EA, Chief of Staff, or senior operator.
• Experience working with HNWI/UHNWI clientele; understands discretion, tone, service, and brand polish.
• Outstanding communication, writing, and follow-up skills—no detail too small.
• Capable of toggling between EA-level service and executive-level thinking.
• Impeccable organizational instincts with experience in cross-functional environments.
• Mastery of Microsoft Teams, Asana, QuickBooks (or similar tools), and shared cloud systems.

Nice-to-Have:

• Experience in PR/media coordination, high-touch hospitality, or early-stage ventures.
• Familiarity with wellness, integrative medicine, or longevity sectors.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Staffing and Recruiting

Note: This refinement removes extraneous postings and preserves the core responsibilities, qualifications, and context of the role.