Records Support Specialist
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6 - 24 Months
Full Time
Job Description
Description:
You will be responsible for a variety of tasks including collecting legal medical records frommedical facilities, clinics or record custodians through outbound call to ensure timely delivery ofrequired documents. In this role you must have a very high sense of urgency, committed ondeadlines, accurate and detail oriented.
What you will do:
- Call and establish the lines of communication with custodians of record based on orderpriority
- Make approximately 65 to 85 outbound calls per day
- Escalate the level of communication (intensity) with custodian as order approaches duedate and send proper notices to each location to elicit production of records
- Make great relationships with locations
- Enter viewable and non-viewable updates into the in-house computer system todocument all conversation with custodians, all process of orders, and all tracking oforders (document due diligence)
- Maintain and organized rotation of all work orders in possession to ensure orders arecalled according to priority (generally by due date)
- Provide quality control of all incoming records when matching to a work order (i.e.record subject identifying information and type of records requested vs. what wasreceived)
What you will need:
- You have good computer skills (MS Word, Excel, PowerPoint).
- You are organized and have good interpersonal skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- At least High School graduate
- At least 6 months of experience in the BPO industry (voice account)
- Excellent communication skills
Job Snapshot
Updated Date
14-Jul-2025
Job ID
JOB_48
Department/Store
Operations
Location