Records Support Specialist

5 days ago

pajo, cebu, Philippines Peak Outsourcing Full-time ₱290,000/year

6 - 24 Months

Full Time

Job Description

Description:

You will be responsible for a variety of tasks including collecting legal medical records frommedical facilities, clinics or record custodians through outbound call to ensure timely delivery ofrequired documents. In this role you must have a very high sense of urgency, committed ondeadlines, accurate and detail oriented.

What you will do:

  • Call and establish the lines of communication with custodians of record based on orderpriority
  • Make approximately 65 to 85 outbound calls per day
  • Escalate the level of communication (intensity) with custodian as order approaches duedate and send proper notices to each location to elicit production of records
  • Make great relationships with locations
  • Enter viewable and non-viewable updates into the in-house computer system todocument all conversation with custodians, all process of orders, and all tracking oforders (document due diligence)
  • Maintain and organized rotation of all work orders in possession to ensure orders arecalled according to priority (generally by due date)
  • Provide quality control of all incoming records when matching to a work order (i.e.record subject identifying information and type of records requested vs. what wasreceived)

What you will need:

  • You have good computer skills (MS Word, Excel, PowerPoint).
  • You are organized and have good interpersonal skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • At least High School graduate
  • At least 6 months of experience in the BPO industry (voice account)
  • Excellent communication skills

Job Snapshot

Updated Date

14-Jul-2025

Job ID

JOB_48

Department/Store

Operations

Location