Operations Manager
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WHAT YOU'LL OWN
- Lead andalign all operational functions across teams to ensure efficiency andeffectiveness
- Drive theexecution of strategies that support the company's mission, vision, andgrowth goals
- Overseeteam supervisors and ensure consistent, high-quality performance acrossthe floor
- Identifyoperational gaps and implement scalable, people-centered processimprovements
- Analyzeperformance data and metrics to make informed, strategic decisions
- Buildstrong cross-functional relationships with HR, QA, Finance, and leadership
- Leadregular operational reviews, reporting cadences, and team-widecommunications
- Foster aculture of accountability, ownership, and continuous improvement at everylevel
WHOYOU ARE
- 3+ yearsof experience in an Operations Manager role in a BPO, call center, orsimilar environment (Required)
- Astrategic thinker who can zoom out to see the big picture and zoom in whenthe details need attention
- A provenpeople leader — you develop talent, build trust, and create teams thatperform
- Data-drivenand decisive — you let metrics guide your strategy without losing thehuman element
- Exceptionalcommunicator across all levels of the organization
- Strongproject management skills with the ability to juggle multiple prioritieswithout dropping the ball
- Experiencedwith workforce management tools, CRMs, and operational reporting systems
- Highlyadaptable, solutions-focused, and thrives in a fast-paced remoteenvironment
WHATWE OFFER
- Full-timeremote work with a complete WFH support program
- MaxicareHMO + PhilHealth coverage
- SIL, PTO,and a special birthday leave
- Paidvacation leave
- Zero-interestemployee loan program
- Performancebonuses and merit-based recognition
- MonthlyGen Pow-Wows and team engagement events with prizes
- ArviosLeadership Development Academy and workshop programs
- Monthly1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stableinternet connection with at least 100 Mbps postpaid
- Laptop/ComputerSpecs: Minimum 17GB RAM with Intel i5 core processor, AMD Ryzen 5, orhigher equivalent.
- ForWindows users: Windows 11 OS is required
- Noise-CancellingHeadset
- DualMonitor is mandatory
- BackupInternet Connection (Prepaid Home WIFI Router or Pocket WIFI) and PowerOutage Backup
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