Customer Experience Executive

4 weeks ago

Quezon City, Philippines Probe Group Full time

Customer Experience Executive Probe Group, Quezon City, Philippines. Overview The Customer Experience Executive will provide customer service support for BNPL features, respond to inquiries via phone/email, maintain account, payment schedule, order declines, fees. Responsibilities Respond to customer service inquiries via phone and/or email, including account maintenance, payment schedule movement, order declines, waive/refund fees. Handle phone and written communication (email, webform, Facebook Messenger) and perform administrative tasks. Complete all necessary training requirements and professional development opportunities. Act ethically with integrity, uphold Probe compliance culture and maintain high standards of business conduct. Qualifications High school graduate or equivalent. 0–12 months of continuous work experience, BPO experience preferred. Competent in the use of MS products/Google and call center tools. Strong communication skills both oral and written. Meticulous attention to detail and understanding of getting things right the first time. Ability to problem-solve, negotiate, resolve conflict constructively. Flexible to work rotating roster and amenable to train as Voice Agent if needed. Other Position Requirements Complete tasks delegated/assigned by the Team Leader. Perform other reasonable duties as required. Amenable to be trained as Voice Agent depending on business needs. Benefits Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. #J-18808-Ljbffr

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