Customer Experience Executive
1 day ago
Customer Experience Executive Probe Group, Quezon City, Philippines. Overview The Customer Experience Executive will provide customer service support for BNPL features, respond to inquiries via phone/email, maintain account, payment schedule, order declines, fees. Responsibilities Respond to customer service inquiries via phone and/or email, including account maintenance, payment schedule movement, order declines, waive/refund fees. Handle phone and written communication (email, webform, Facebook Messenger) and perform administrative tasks. Complete all necessary training requirements and professional development opportunities. Act ethically with integrity, uphold Probe compliance culture and maintain high standards of business conduct. Qualifications High school graduate or equivalent. 0–12 months of continuous work experience, BPO experience preferred. Competent in the use of MS products/Google and call center tools. Strong communication skills both oral and written. Meticulous attention to detail and understanding of getting things right the first time. Ability to problem-solve, negotiate, resolve conflict constructively. Flexible to work rotating roster and amenable to train as Voice Agent if needed. Other Position Requirements Complete tasks delegated/assigned by the Team Leader. Perform other reasonable duties as required. Amenable to be trained as Voice Agent depending on business needs. Benefits Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. #J-18808-Ljbffr
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Customer Experience Executive
1 week ago
Quezon City, Philippines Probe Group Full timeProbe Group Quezon City, National Capital Region, Philippines The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries...
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Quezon City, Philippines Probe Group Full timeOverview Job title: Customer Experience Executive. Location: Quezon City, National Capital Region, Philippines. Employer: Probe Group. Responsibilities Respond to customer service inquiries via phone and/or email, including but not limited to: account maintenance, payment schedule movement, and order declines. Receive training and be prepared to demonstrate...
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Customer Experience Executive
1 week ago
Quezon City, Philippines Probe Group Full timeProbe Group Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Customer Experience Executive role at Probe Group Probe Group Quezon City, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Join to apply for the Customer Experience Executive role at Probe Group Get...
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Customer Experience Executive
4 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per yearMain Activities and Responsibilities: Probe CX Compliance:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate...
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Customer Experience Executive
2 weeks ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱450,000 per yearResponsible for: As a Customer Experience Executive, you will be responsible for delivering excellent customer service and timely resolutions to callers for a wide range of issues. Main Activities and Responsibilities: Probe CX Compliance:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and...
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Customer Experience Executive
2 weeks ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱350,000 per yearResponsible for: The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality and other service packages which can be made available to customers in the future. Main Activities and Responsibilities: Probe CX Compliance:Ensure a safe, healthy and sustainable workplace...
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Customer Experience Executive
3 weeks ago
Quezon City, Philippines Probe Group Full timeOverview Probe Group Quezon City, National Capital Region, Philippines Join or sign in to find your next job Customer Experience Executive at Probe Group Location: Quezon City, National Capital Region, Philippines Employment type: Full-time Seniority level: Entry level Responsibilities Respond to customer service inquiries via phone and/or email, including...
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Customer Experience Executive
4 weeks ago
Quezon City, Philippines Probe Group Full timeProbe Group Quezon City, National Capital Region, Philippines 1 week ago Be among the first 25 applicants Responsible for: The Non Voice Customer Support role involves handling customer inquiries and issues via online channels such as chat, email, and SMS. We are responsible for delivering high-quality, prompt, and efficient responses while working...
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Customer Experience Executive
6 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per yearMain Activities and Responsibilities: Probe CX Compliance:Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate...
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Customer Experience Executive
6 days ago
Quezon City, National Capital Region, Philippines Probe CX Full time ₱400,000 - ₱600,000 per yearAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
