Solutions Specialist

1 week ago


Muntinlupa, Philippines Outsourced Full time

Overview

Solutions Specialist (Hybrid - Alabang Site)

Outsourced Muntinlupa City, National Capital Region, Philippines

What You'll Do
  • Manage and utilize ticketing software
  • Own tickets and empower customers with solutions, advice, and/or resolutions
  • Configuration, testing, and issue resolution
  • Provide phone support
  • Become a product expert
  • Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
  • Foster client product knowledge
  • Work with product team on client enhancements and roadmap adoption
  • Occasional weekend on call due to peak session or team availability constraints
Qualifications
  • 3+ years of experience in software support or implementation
  • Experience using ticketing software
  • Experience working with Enterprise Application Software
  • Supply Chain industry knowledge
  • Experience troubleshooting software
  • Ability to handle multiple tickets and prioritize accordingly
  • Creative problem solver
  • Excellent written communication and task management skills
  • Enthusiastic and positive attitude
  • Ability to work and collaborate with team members both technically and functionally in nature
  • Self-motivated and hungry to learn
  • Position may be located at the Alpharetta, GA office
Work Location
  • Hybrid Set-up (5th Floor, Asian Star Building Asean Drive Alabang 1781 Muntinlupa City, Philippines)
  • Should have strong internet connection (minimum of 20 Mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I\'m Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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