
Solutions Specialist
1 week ago
Overview
Solutions Specialist (Hybrid - Alabang Site)
Outsourced Muntinlupa City, National Capital Region, Philippines
What You'll Do- Manage and utilize ticketing software
- Own tickets and empower customers with solutions, advice, and/or resolutions
- Configuration, testing, and issue resolution
- Provide phone support
- Become a product expert
- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
- Foster client product knowledge
- Work with product team on client enhancements and roadmap adoption
- Occasional weekend on call due to peak session or team availability constraints
- 3+ years of experience in software support or implementation
- Experience using ticketing software
- Experience working with Enterprise Application Software
- Supply Chain industry knowledge
- Experience troubleshooting software
- Ability to handle multiple tickets and prioritize accordingly
- Creative problem solver
- Excellent written communication and task management skills
- Enthusiastic and positive attitude
- Ability to work and collaborate with team members both technically and functionally in nature
- Self-motivated and hungry to learn
- Position may be located at the Alpharetta, GA office
- Hybrid Set-up (5th Floor, Asian Star Building Asean Drive Alabang 1781 Muntinlupa City, Philippines)
- Should have strong internet connection (minimum of 20 Mbps)
- Should have own Laptop/PC (minimum of i5 8GB RAM)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I\'m Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
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