Solutions Specialist

3 weeks ago

Muntinlupa, Philippines Outsourced Full time

Overview Solutions Specialist (Hybrid - Alabang Site) Outsourced Muntinlupa City, National Capital Region, Philippines What You'll Do Manage and utilize ticketing software Own tickets and empower customers with solutions, advice, and/or resolutions Configuration, testing, and issue resolution Provide phone support Become a product expert Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap Foster client product knowledge Work with product team on client enhancements and roadmap adoption Occasional weekend on call due to peak session or team availability constraints Qualifications 3+ years of experience in software support or implementation Experience using ticketing software Experience working with Enterprise Application Software Supply Chain industry knowledge Experience troubleshooting software Ability to handle multiple tickets and prioritize accordingly Creative problem solver Excellent written communication and task management skills Enthusiastic and positive attitude Ability to work and collaborate with team members both technically and functionally in nature Self-motivated and hungry to learn Position may be located at the Alpharetta, GA office Work Location Hybrid Set-up (5th Floor, Asian Star Building Asean Drive Alabang 1781 Muntinlupa City, Philippines) Should have strong internet connection (minimum of 20 Mbps) Should have own Laptop/PC (minimum of i5 8GB RAM) Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly. By clicking on the "I\'m Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only. #J-18808-Ljbffr

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