PHRN - Healthcare Voice Account
3 weeks ago
Responsibilities
- Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
- Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
- Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
- Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
- Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.
- Active Philippine-Registered Nurse (PHRN) license
- Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
- Excellent verbal communication skills
- Ability to handle confidential information with integrity
- Strong judgment and problem-solving skills in a high-volume, patient-focused environment
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