PHRN - Healthcare Voice Account

1 week ago


Quezon City, Philippines MetHealth Full time

Responsibilities Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively. Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history. Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries. Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience. Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction. Qualifications Active Philippine-Registered Nurse (PHRN) license Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted) Excellent verbal communication skills Ability to handle confidential information with integrity Strong judgment and problem-solving skills in a high-volume, patient-focused environment #J-18808-Ljbffr



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