NDIS Compliance Officer

Full-time | Remote (Philippines) | Australian business hours

We are looking for an experienced NDIS Compliance Officer to take ownership of the compliance function for a growing Australian NDIS provider, working fully remotely with a supportive, close-knit team.

This role runs the internal audit program end to end, keeping the incident, feedback and compliance registers audit-ready, maintaining current NDIS service agreements, and staying on top of worker screening and credential requirements across the business. With no in-house compliance specialist to hand over from, this is a genuine opportunity to make the role your own, bringing structure, rhythm and best practice from your previous NDIS experience.

The ideal person is self-directed, detail focused and confident driving compliance rather than waiting to be asked.

Key Responsibilities

• Own and run the internal audit program, working from the incident report, feedback and compliance registers and keeping the live audit schedule up to date.
• Keep NDIS service agreements current, tracking expiries and renewals and following up before anything lapses.
• Work through the existing backlog of participant support plans and risk assessments, then manage their annual renewal cycle going forward.
• Monitor and track worker and contractor compliance documents, including NDIS Worker
• Screening Clearances, Working with Children Checks, driver licenses and ID checks, first aid and CPR certificates, professional registrations and qualifications, insurances, and mandatory NDIS training records.
• Record, classify and follow up complaints and incidents in line with NDIS reportable incident obligations, keeping registers organized and audit ready.
• Prepare compliance documents and evidence ready for lodgment through the NDIS provider portal, with the onshore team completing the final upload and review.
• Maintain accurate compliance records across the CRM, SharePoint and Excel-based registers.
• Review how compliance is currently run and proactively recommend improvements, drawing on processes from your previous NDIS roles.

What We Are Looking For

• At least 2 to 3 years of compliance experience within an Australian NDIS business, with a strong working knowledge of the NDIS Practice Standards, Code of Conduct and audit requirements.
• Hands-on experience with NDIS platforms such as ShiftCare is highly regarded.
• Advanced Microsoft Excel skills, including managing compliance registers and audit tracking, and confidence across Word, Outlook, Teams and SharePoint.
• Genuinely self-directed, able to take ownership of a compliance function, set up the registers and routines, and tell us how it should be done.
• Highly organized and detail focused, able to manage multiple compliance streams and deadlines at once.
• Excellent written and spoken English.
• Demonstrated employment stability, with a preference for candidates who have remained with previous employers for approximately two years or more.
• A genuine interest in establishing a long-term career within our business and growing alongside the team.
• Stable work-from-home setup (reliable internet, laptop or desktop, quiet workspace), able to work Australian business hours

Requirements

• Stable work-from-home setup (reliable internet, laptop/desktop, quiet workspace)
• Proactive attitude, able to follow up clients, lenders, and third parties without being prompted
• Available to work Australian business hours

Benefits

• Full-time, work-from-home
• Long-term, stable role with a busy, growing broking business
• Training and support provided