Business Systems Senior Analyst, GBS Travel

Overview

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The Business Systems Senior Analyst will administer and monitor T&E systems (SAP Concur, User Assistance by WalkMe and Hitpoint-Fapiaoforce), to ensure seamless functionality and performance.

What You\'ll Do

• Administer and monitor T&E systems (SAP Concur, User Assistance by WalkMe and Hitpoint-Fapiaoforce), to ensure seamless functionality and performance.
• Coordinate issue resolution with vendors and internal teams, including incident management and process change requests.
• Maintain a centralized tracking system for all T&E system changes and enhancements.
• Collaborate with stakeholders (Finance, Accounting, IT, Payroll and Business Functions) to gather requirements and design robust systems solutions.
• Facilitate T&E governance meetings and oversee resolution of open system tickets.
• Develop and maintain business and technical documentation, including functional specifications and test plans.
• Lead process improvement initiatives and implement system enhancements.
• Design, build, and manage User Assistant by WalkMe digital adoption solutions to guide users through SAP Concur workflows.
• Analyze end-user feedback to identify and implement usability improvements.
• Support Business Systems Analysts on daily operations tasks, including HR/credit card import issues, ad-hoc reports requests, expense reports financial posting failures, and Tier 2 cases responses within SLA.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Human Resources, Business, Computer Science, Information Systems, or a related field.
• Proficient in SAP Concur, Workday, SAP, SharePoint, Microsoft Planner, PowerApps, Power BI, Case Management, Knowledge Base, and reporting/dashboard tools.
• Experienced in documenting business processes including specifications, test scripts, training material, and change control procedures.
• Prior experience in Shared Services or Contact Center environments.
• Willingness to work hybrid on night shift.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Fluent in English (both verbal and written communication)
• Strong customer focus with a commitment to service excellence.
• Excellent problem-solving, analytical, and communication skills
• Effective time management and prioritization abilities.
• Flexibility to work across different time zones.
• Adaptable to work in diverse environments.
• Technically proficient with a strong ability to learn quickly

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

#J-18808-Ljbffr

---