Japanese Customer Support
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COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines.
Position: Japanese Customer Support
Company Industry: BPO Company
Work Location: Makati City
Salary: Php 60,000 - Php 70,000 (Negotiable)
Work Schedule: Shifting
Work Set-up: Work Onsite
BENEFITS:
- HMO with a Maximum benefit of Php 200,000
- 13TH MONTH PAY
- Top Agent Incentive of ₱ 1,000 to ₱ 2,000
- Perfect Attendance Incentive of 1,500
- No Tardiness Incentive
- Night Shift Meal Allowance
- Loyalty Incentive Leaves
- Annual Conversion of Unused Vacation Leaves
- Marriage Leave
- Mandatory Maternity Leave
- Conversion of Vacation Leaves (SL & VL)
- Government Mandated Benefits
JOB REQUIREMENTS:
- Open to JLPT N1, N2, N3 Passer or Level
- Open to undergraduate with Customer Service experience
- At least one (1) year of work experience in customer support, customer services, or other related work is preferred for this position but not required
- Fresh graduates are also welcome to apply
- Willing to relocate (for outside Metro Manila candidate)
- Willing to work onsite
JOB RESPONSIBILITIES:
- Answering client inquiries regarding their account status, transactions, trades, withdrawals and deposits, etc. through email and chat.
- Informing other staff about the current campaign and how it works.
- Endorsement to all departments regarding tasks done and updates regarding daily work
- Conduct proper investigation when the need arises (e.g. suspicious emails)
- Locate and pinpoint possible errors on Platform, Kanrigamen, Website, etc, and report them immediately to the team leader and/or superiors
- Check emails regarding CC errors and respond through Thunderbird
- Send proper emails regarding tasks specifically created by superiors/team leaders
RECRUITMENT PROCESS (ONLINE PROCESS):
- Resume Screening
- Hiring Manager Interview
- Final Interview
- Job Offer
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