Manager, Professional Services, CX

6 days ago

Manila, Philippines NICE Systems Full time

So, what’s the role all about? The Manager Professional Services is a blended role combining the skills of a Sr. Consultant with the management responsibilities of a consulting manager. This position is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. The Manager Professional Services, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating interdepartmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement. This position is also an organizational leader and is expected to serve as a mentor and coach for junior staff. How will you make an impact? Financial Responsibility Ensure that customer product installations are made in timeframes provided by contracts and Statement of Work Statement of Work Accurately adjust customer accounts ensure the appropriate fees are invoiced Reduce company liability by providing an accurate interpretation of the abilities of the NICE suite of service Accurately Track hours for customer billing Travel Costs remain within budget Assists with up selling to customers Accurately enter products and services on customer

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    1 week ago

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    2 weeks ago

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    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

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  • Manager, Professional Services, CX

    6 days ago

    Manila, Philippines NICE Systems Full time

    So, what’s the role all about? The Manager Professional Services is a blended role combining the skills of a Sr. Consultant with the management responsibilities of a consulting manager. This position is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products,...

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    1 week ago

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    Overview At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager...

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