Non-Voice CSR

2 weeks ago

Clark, Philippines Crackerjack Corporation Full time
Identify and assess customers’ needs to achieve satisfaction
Knowing our products inside and out so that you can answer questions.
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Working with a team of CSRs to find appropriate solutions to problems
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Upholds customer confidentiality, especially regarding financial matters and identity.
Processes customer refunds, shipments, and account adjustments.

  • Non-Voice CSR

    2 weeks ago

    Clark, Philippines Crackerjack Corporation Full time

    Identify and assess customers' needs to achieve satisfactionKnowing our products inside and out so that you can answer questions.Ensuring that consumers are satisfied with products or services by handling complaints and inquiriesProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate...

  • Non-Voice CSR

    2 weeks ago

    Clark, Philippines Crackerjack Corporation Full time

    Identify and assess customers’ needs to achieve satisfaction Knowing our products inside and out so that you can answer questions. Ensuring that consumers are satisfied with products or services by handling complaints and inquiries Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide...

  • CSR-Onsite Process

    3 weeks ago

    Sm Clark, Philippines AGENT CORP. Full time

    WILLING TO GO ONSITE HIRING PROCESS!! Earn: Up to 27,000 Salary Offer Starting Date: March 31 Account: Customer Service Representative & Telco account Site: SM Clark Pampanga Qualifications: With/Without BPO experience BPO experience is a Plus! Good English Communication HS Graduate/SHS Graduate/College Under Graduate/College Graduate/Fresh Graduate...

  • CSR-Onsite Process

    3 weeks ago

    Sm Clark, Philippines AGENT CORP. Full time

    WILLING TO GO ONSITE HIRING PROCESS!! Earn: Up to 27,000 Salary Offer Starting Date: March 31 Account: Customer Service Representative & Telco account Site: SM Clark Pampanga Qualifications: With/Without BPO experience BPO experience is a Plus! Good English Communication HS Graduate/SHS Graduate/College Under Graduate/College Graduate/Fresh Graduate...